Services - 215863-2020

08/05/2020    S90

United Kingdom-Preston: IT services: consulting, software development, Internet and support

2020/S 090-215863

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Places for People Group
Postal address: 4 The Pavilions
Town: Preston
NUTS code: UK UNITED KINGDOM
Postal code: PR2 2YB
Country: United Kingdom
Contact person: Neil Jones
E-mail: Neil.jones@placesforpeople.co.uk
Telephone: +44 1772897200
Internet address(es):
Main address: http://www.placesforpeople.co.uk
Address of the buyer profile: http://www.placesforpeople.co.uk
I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Housing and community amenities

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Places for People — Project Synergy

Reference number: DN358175
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

Places for People are seeking to appoint suppliers for 6 lots to deliver a variety of software solutions to be utilised across the property management companies of Places for People.

Suppliers will need to be able to provide the services defined within the lots. This procurement is being undertaken by Places for People as the contracting authority as part of the synergy project for a shared service across its property management companies.

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 21 000 000.00 GBP
II.2)Description
II.2.1)Title:

Core Property Management

Lot No: 1
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Core property management functions and principal asset register. Including (but not limited to) the management of housing applications, lettings and marketing, tenancies and leases, empty homes (voids), customer rental and service charge accounts, arrears escalation and recovery, property lifecycle (acquisition, portfolio management and disposal). Supporting elements of case management associated with the above. The administration of cyclical, minor and major asset investment programmes, statutory compliance, stock condition and the handling of responsive repair requests.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 70 %
Cost criterion - Name: Pricing / Weighting: 30 %
II.2.11)Information about options
Options: yes
Description of options:

Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Service/Relationship Management

Lot No: 2
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Customer/Party Relationship Management (CRM/PRM). Fulfilling the relationship/contact management functions of any external party; e.g. client, agent, contractor or customer via customer service centres. Principal location for end-to-end case management associated with customer and party-facing services.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 70 %
Cost criterion - Name: Pricing / Weighting: 30 %
II.2.11)Information about options
Options: yes
Description of options:

Duration in months: 60

This contract is subject to renewal: yes

Description of renewals: Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Scheduling Management

Lot No: 3
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Planning and resource management for field-based operatives. Managing elements of maintenance cases, tasks and time slots for mobile workers. Optimising resource usage via the application of rules and skill sets on a dynamic, real-time basis.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 70 %
Cost criterion - Name: Pricing / Weighting: 30 %
II.2.11)Information about options
Options: yes
Description of options:

Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Service Charges

Lot No: 4
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Calculation of leaseholder/tenant service charge liability and subsequent payment plans.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 70 %
Cost criterion - Name: Pricing / Weighting: 30 %
II.2.11)Information about options
Options: yes
Description of options:

Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Client Account Management

Lot No: 5
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Third-party property portfolio management. Calculating and agreeing the annual property/ portfolio budget with client. Setting customer payment arrangements in order to collect payments on behalf of the client. Ensuring client accounts are sufficiently funded and coded by expenditure type to allow property expenditure to be completed. Reconcile un-cleared liabilities and clearing accounts to ensure funds are available to meet future client liabilities and identify any discrepancies.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 70
Cost criterion - Name: Pricing / Weighting: 30
II.2.11)Information about options
Options: yes
Description of options:

Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Quote Management

Lot No: 6
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Managing the quote management process from one or many suppliers, through to acquiring of services/goods.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 70 %
Cost criterion - Name: Pricing / Weighting: 30 %
II.2.11)Information about options
Options: yes
Description of options:

Extension period of 2 x 12 months will be allowed from date of expiry of 60 months.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2018/S 169-384821
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Lot No: 1
Title:

Core Property Management

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
29/11/2019
V.2.2)Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Civica UK Ltd
National registration number: 01628868
Postal address: Southbank Central, 30 Stamford Street
Town: London
NUTS code: UK UNITED KINGDOM
Postal code: SE1 9LQ
Country: United Kingdom
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 4 000 000.00 GBP
V.2.5)Information about subcontracting

Section V: Award of contract

Lot No: 2
Title:

Service/Relationship Management

A contract/lot is awarded: no
V.1)Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected

Section V: Award of contract

Lot No: 3
Title:

Scheduling Management

A contract/lot is awarded: no
V.1)Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected

Section V: Award of contract

Lot No: 4
Title:

Service Charges

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
29/11/2019
V.2.2)Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Civica Uk Ltd
National registration number: 01628868
Postal address: Southbank Central, 30 Stamford Street
Town: London
NUTS code: UK UNITED KINGDOM
Postal code: SE1 9LQ
Country: United Kingdom
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 3 000 000.00 GBP
V.2.5)Information about subcontracting

Section V: Award of contract

Lot No: 5
Title:

Client Account Management

A contract/lot is awarded: no
V.1)Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected

Section V: Award of contract

Lot No: 6
Title:

Quote Management

A contract/lot is awarded: no
V.1)Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected

Section VI: Complementary information

VI.3)Additional information:

On 31 August 2018 PfP advertised in the Official Journal of the European Union (reference 2018/S 169-384821) inviting prospective suppliers to submit proposals for the property management solution broken down into a number of lots.

To view this notice, please click here:

https://procurementhub.delta-esourcing.com/delta/viewNotice.html?noticeId=470409322

GO Reference: GO-202056-PRO-16505299

VI.4)Procedures for review
VI.4.1)Review body
Official name: High Court of England and Wales
Postal address: Royal Courts of Justice, Strand
Town: London
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
Official name: High Court of England and Wales
Postal address: Royal Courts of Justice, Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
VI.4.4)Service from which information about the review procedure may be obtained
Official name: Crown Commercial Services
Postal address: 1 Horse Guards Road
Town: London
Postal code: SW1A 2HQ
Country: United Kingdom
VI.5)Date of dispatch of this notice:
06/05/2020