The provision of a quality assurance service for buyers of the framework.
This includes the provision of quality checks on the services provided by suppliers on the framework and any Interpreters/Translators used to deliver a call off contract via the framework.
The Services delivered under this lot include:
— assessment of a recorded face to face booking (audio or video),
— assessment of a live booking in person (spoken and non-spoken),
— assessment of a telephone interpretation,
— assessment of a video interpretation (spoken and non-spoken),
— assessment of spoken/non spoken language Interpreter via video role play,
— assessment of translated documents,
— assessment of transcriptions,
— checking that the requirements in the booking have been met by the supplier.
The supplier awarded to the quality assurance lot cannot be part of any of the other lot to prevent conflict of interests arising.