Services - 218562-2021
30/04/2021    S84

United Kingdom-Liverpool: Interpretation services

2021/S 084-218562

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: The Minister for the Cabinet Office acting through the Cabinet Office
Postal address: 9th Floor, The Capital Building, Old Hall Street
Town: Liverpool
NUTS code: UK United Kingdom
Postal code: L3 9PP
Country: United Kingdom
E-mail: supplier@crowncommercial.gov.uk
Telephone: +44 3450103503
Internet address(es):
Main address: https://www.gov.uk/ccs
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
Other activity: Public Procurement

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Language Services (Lot 6)

Reference number: RM6141
II.1.2)Main CPV code
79540000 Interpretation services
II.1.3)Type of contract
Services
II.1.4)Short description:

The provision of a quality assurance service for buyers of the framework.

This includes the provision of quality checks on the services provided by suppliers on the framework and any Interpreters/Translators used to deliver a call off contract via the framework.

The Services delivered under this lot include:

— assessment of a recorded face to face booking (audio or video),

— assessment of a live booking in person (spoken and non-spoken),

— assessment of a telephone interpretation,

— assessment of a video interpretation (spoken and non-spoken),

— assessment of spoken/non spoken language Interpreter via video role play,

— assessment of translated documents,

— assessment of transcriptions,

— checking that the requirements in the booking have been met by the supplier.

The supplier awarded to the quality assurance lot cannot be part of any of the other lot to prevent conflict of interests arising.

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 3 000 000.00 EUR
II.2)Description
II.2.1)Title:

Quality Assurance Services

Lot No: 6
II.2.2)Additional CPV code(s)
72224200 System quality assurance planning services
72225000 System quality assurance assessment and review services
79510000 Telephone-answering services
79530000 Translation services
79540000 Interpretation services
II.2.3)Place of performance
NUTS code: UK United Kingdom
II.2.4)Description of the procurement:

The services delivered under this Lot include:

— assessment of a recorded face to face booking (audio or video),

— assessment of a live booking in person (spoken and non-spoken),

— assessment of a telephone interpretation,

— assessment of a video interpretation (spoken and non-spoken),

— assessment of spoken/non spoken language interpreter via video role play,

— assessment of translated documents,

— assessment of transcriptions,

— checking that the requirements in the booking have been met by the supplier.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 188-455090
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: RM6141
Lot No: 6
Title:

Quality Assurance Services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
30/03/2021
V.2.2)Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: The Language Shop Ltd
National registration number: 8882661
Postal address: 1000 Dockside Road
Town: London
NUTS code: UK United Kingdom
Postal code: E16 2QU
Country: United Kingdom
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 3 000 000.00 EUR
Total value of the contract/lot: 3 000 000.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

As part of this contract award notice the following documents can be accessed at:

https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61#

1) Contract notice authorised customer list;

2) Redacted Framework Contract.

The start date of this framework agreement is 30 March 2021. The expiry date of the framework agreement is 29 March 2024. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.

VI.4)Procedures for review
VI.4.1)Review body
Official name: The Minister for the Cabinet Office acting through the Cabinet Office
Postal address: 9th Floor, The Capital, Old Hall Street
Town: Liverpool
Postal code: L3 9PP
Country: United Kingdom
E-mail: supplier@crowncommercial.gov.uk
Telephone: +44 3450103503
VI.5)Date of dispatch of this notice:
27/04/2021