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Luxembourg-Luxembourg: IT Infrastructures Operations and Evolution services
Contract award notice
Results of the procurement procedure
Section I: Contracting authority
Section II: Object
IT Infrastructures Operations and Evolution services
This procedure concerns a service contract for the provision of services for the operations and evolution of its IT infrastructures.
The services covered by this contract are divided into direct and additional tasks:
Direct tasks are the following:
A. Operations of the IT infrastructures inside the normal contractor service hours remunerated on the basis of ‘Annual fixed-price’;
Additional tasks are the following:
B. Operations of the IT Infrastructures in addition to those services mentioned under A) for any required special needs, remunerated on the basis of ‘Time and means’; and
C. IT infrastructures evolution projects remunerated on the ‘Fixed-price’ basis.
At the Court premises (12, Rue A. de Gasperi, L-1615 Luxembourg) or remotely (at any premises the contractor within of the EU).
The services of this contract shall be delivered on the following basis:
A. Direct tasks — on the basis of annual fixed-price;
B. Additional tasks — on the basis of time and means.
This mode of delivery will apply to the operations of the IT infrastructures and services supported by them, when:
• those IT infrastructures and services are clearly not included in the technical context (Annex A to Tender Specifications); or
• when included in the technical context (Annex A to Tender Specifications), the Court needs the services to be provided outside normal contractor service hours and/or on-call (stand-by) duties. The provision of these services will be related to interventions on systems the unavailability of which would have an impact on users, such as is the case for production systems.
C. Additional tasks — on the basis of fixed-price projects.
This mode of delivery will apply to the IT Infrastructures evolution projects.
The Court will order the additional tasks only if a need arises by issuing a specific contract (no obligation on the part of the Court as regards the purchase of these tasks).
General budget of the European Union.
Taking account of the current sanitary crisis situation (Coronavirus SARS-COV-2), the planned entry into force of the contract is delayed and the precised date not yet known.
Section IV: Procedure
Section V: Award of contract
1 technical expert as regards task A described above.
Section VI: Complementary information
Appeal to the General Court of the European Union within 2 months of the plaintiff being notified on the outcome of the procurement procedure, or, failing this, of the day on which it became known to them. A complaint made to the European Ombudsman neither suspends this period nor opens a new period for lodging appeals.