Services - 227489-2018

29/05/2018    S100

Luxembourg-Luxembourg: Eurostat external user support

2018/S 100-227489

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Eurostat
Postal address: Bâtiment Ariane 00/B063 Tri central — route d'Esch, 400
Town: Luxembourg
NUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
Postal code: 2920
Country: Luxembourg
E-mail: ESTAT-Call-for-tenders-directorate-B@ec.europa.eu
Internet address(es):
Main address: http://ec.europa.eu/eurostat
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=3343
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=3343
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Other activity: Statistics

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Eurostat external user support

Reference number: ESTAT/B/2018/005
II.1.2)Main CPV code
79330000 Statistical services
II.1.3)Type of contract
Services
II.1.4)Short description:

This Invitation to Tender covers activities related to Eurostat external user support for the following lots:

Lot 1: Assistance to Eurostat in treating user requests in Spanish;

Lot 2: Assistance to Eurostat in treating user requests in German;

Lot 3: Assistance to Eurostat in treating user requests in English;

Lot 4: Assistance to Eurostat in treating user requests in French;

Lot 5: Central user support.

II.1.5)Estimated total value
Value excluding VAT: 1 840 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for maximum number of lots: 5
II.2)Description
II.2.1)Title:

Assistance to Eurostat in treating user requests in Spanish

Lot No: 1
II.2.2)Additional CPV code(s)
79330000 Statistical services
II.2.3)Place of performance
NUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
II.2.4)Description of the procurement:

The volume of the total market is estimated at 3200 requests over the maximum contract duration (48 months).

User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 180 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The Framework contract will have an initial duration of 1 year as from the date of signature and may be renewed 3 times for an additional period of 1 year (maximum total duration: 4 years).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Assistance to Eurostat in treating user requests in German

Lot No: 2
II.2.2)Additional CPV code(s)
79330000 Statistical services
II.2.3)Place of performance
NUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
II.2.4)Description of the procurement:

The volume of the total market is estimated at 8000 requests over the maximum contract duration (48 months).

User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 420 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The Framework contract will have an initial duration of 1 year as from the date of signature and may be renewed 3 times for an additional period of 1 year (maximum total duration: 4 years).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Assistance to Eurostat in treating user requests in English

Lot No: 3
II.2.2)Additional CPV code(s)
79330000 Statistical services
II.2.3)Place of performance
NUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
II.2.4)Description of the procurement:

The volume of the total market is estimated at 12000 requests over the maximum contract duration (48 months).

User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 620 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The Framework contract will have an initial duration of 1 year as from the date of signature and may be renewed 3 times for an additional period of 1 year (maximum total duration: 4 years).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Assistance to Eurostat in treating user requests in French

Lot No: 4
II.2.2)Additional CPV code(s)
79330000 Statistical services
II.2.3)Place of performance
NUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
II.2.4)Description of the procurement:

The volume of the total market is estimated at 4000 requests over the maximum contract duration (48 months).

User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 220 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The Framework contract will have an initial duration of 1 year as from the date of signature and may be renewed 3 times for an additional period of 1 year (maximum total duration: 4 years).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Central user support

Lot No: 5
II.2.2)Additional CPV code(s)
79330000 Statistical services
II.2.3)Place of performance
NUTS code: LU LUXEMBOURG (GRAND-DUCHÉ)
II.2.4)Description of the procurement:

The volume of the contract is estimated at 245 person-days per year of duration, which equals 980 person-days over the maximum contract duration (4 years).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 400 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The Framework contract will have an initial duration of 1 year as from the date of signature and may be renewed 3 times for an additional period of 1 year (maximum total duration: 4 years).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

See internet address provided in Section I.3.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:

See internet address provided in Section I.3.

III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 29/06/2018
Local time: 16:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 12 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 02/07/2018
Local time: 10:00
Place:

Eurostat, Room B3/464, Joseph Bech Building, rue Alphonse Weicker, 5, L-2721 Luxembourg (Kirchberg).

Information about authorised persons and opening procedure:

A maximum of 2 representatives per tender may attend the opening session.

Companies wishing to attend are requested to notify their intention by sending an email to the mailbox indicated in I.1 at least 48 hours in advance. This notification must be signed by an authorised officer of the tenderer and specify the name of the person who will attend the opening of the bids.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic invoicing will be accepted
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: GeneralCourt.Registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

See Internet address provided in Section I.3.

VI.5)Date of dispatch of this notice:
17/05/2018