United Kingdom-London: Helpdesk and support services
Prior information notice
This notice is for prior information only
Section I: Contracting authority
Main address: www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy
Section II: Object
UKSBS PR18079 Business Support Helpline
UK Shared Business Services Ltd (UKSBS) on behalf of the Department for Business, Energy and Industrial Strategy (BEIS) are considering procuring a range of business support services for primarily Small and Medium Enterprises (SMEs) in England, consisting of the following:
— a multi-channel business support service through which businesses can access bespoke advice (this will include advice via telephone and digital channels including web-chat, e-mail and social media, but not face-to-face support),
— a database (“Knowledge Bank”) of business support schemes and advice in England to support service delivery, service delivery by partners, and content for online business support tools.
The services are an integral part of the Government’s vision for business support as set out in the Industrial Strategy (www.gov.uk/government/publications/industrial-strategy-building-a-britain-fit-for-the-future, p90). This PIN is being issued for information only.
Location is flexible within the United Kingdom. The service must be available to businesses and entrepreneurs in England.
UK Shared Business Services Ltd. (UKSBS) on behalf of the Department for Business, Energy and Industrial Strategy (BEIS) are considering procuring a range of business support services for primarily Small and Medium Enterprises (SMEs) in England, consisting of the following:
— a multi-channel business support service through which businesses can access bespoke advice (this will include advice via telephone and digital channels including web-chat, e-mail and social media, but not face-to- face support),
Small businesses that seek advice and support are more likely to grow, and the majority of businesses that do take advice say it adds value. The services will play a key role in handling business support queries, which range from routine business related questions requiring simple diagnosis and sign posting to sources of support to more complex enquiries requiring a high level of specialist advice from qualified business support advisers with expert knowledge.
The service will support Government as a channel for sharing information and a potential channel for emergency response support to business. It will work closely with partner “client” organisations, projects and schemes, nationally and locally (including but not limited to Other Government Departments, Local Enterprise Partnerships, Growth Hubs, and other business support providers) to provide a holistic business support offer to pre-starts, start-ups and existing SMEs across all sectors.
The service will aim to build on its reputation as a source of expertise for pre-starts and start-ups. The successful supplier will be encouraged to maximise the use of lower cost digital contact channels.
The estimated total value of the opportunity is anticipated to be 8 350 000 GBP (exclusive of VAT). The initial contract value including mobilisation and an anticipated initial contract term of 2 years is estimated at up to 4 350 000 GBP including mobilisation costs (up to 2 000 000 GBP per annum excluding mobilisation costs). The supplier is expected to commence the mobilisation of the service no later than 1.1.2020 and to complete the mobilisation by 31.3.2020. Eligible mobilisation costs will be subject to a limit of 350 000 GBP. Full service delivery is expected to commence on 1.4.2020 (following the mobilisation).
There are potential options to extend the contract on an annual basis for up to 2 further years (up to 2 000 000 GBP per annum) to 2024. It is anticipated that this will be a 2 year agreement effective from 1.4.2020. The option to extend on an annual basis for up to 2 further years is subject to additional financial authority.
Please note: For the avoidance of doubt, this notice is not a call for competition; a Contract Notice will be issued as a call for competition. BEIS reserves the position not to award a contract.
Future procurements — advanced notification of intent: if the UK exits the EU and access to the OJEU is no longer afforded to the Contacting Authority, then all new procurements will utilise the UK Governments own procurement portal.
Section IV: Procedure
Section VI: Complementary information
A supplier day took place in May 2018. The presentation and questions and answers from the supplier day can be provided on request. Please note that although the information was current at the time of the supplier day some information may have since changed and the documents are not being updated.
The 2018 supplier day presentation and questions and answers documents may be requested by contacting: firstname.lastname@example.org
Please mark your request/email header with “Supplier Day pack PR18079 Business Support Helpline”.