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Luxembourg-Luxembourg: Digitalisation and Printing Centre Services and Equipment for the EIB Group
Section I: Contracting authority
Section II: Object
Digitalisation and Printing Centre Services and Equipment for the EIB Group
The objective of this procurement procedure is to award a framework agreement for the provision of digitalisation and printing centre services for the EIB Group.
EIB Group premises in Luxembourg.
The service provider shall provide an integrated service encompassing the entire service range of both the current copy centre and the scanning centre, enhancing synergies and efficient resource management. Furthermore, the Services must be delivered under the managed services model, whereby the service provider assumes the end-to-end management and operational responsibility for the EIB Group’s digitalisation and printing centre.
The framework agreement will be signed for an initial duration of 4 years, and may be renewed twice, each time for 1 year periods (maximum — 6 years).
Please refer to the procurement documents (invitation to participate, Sections 1.7) Selection criteria and 1.8). Short-listing criteria).
Section III: Legal, economic, financial and technical information
Section IV: Procedure
— the service provider will have to make a significant investment in equipment; - both EIB and the Service Provider will invest significant effort in the transition phase; - a longer duration is required in order to recover those investments.
Section VI: Complementary information
Between 48 and 72 months.
Attention: this is a two-step procurement procedure. In the first step, interested economic operators shall submit only a request to participate consisting of the pre-qualification documents described in Section 2 of the invitation to participate (no tenders shall be submitted during the first step). Only the candidates shortlisted by EIB will be invited to submit a tender (= technical and financial offer) in the second step of the procurement procedure.
Tenderers may in the first instance submit any concerns regarding the procurement to the Bank using the contact details under section I.1) of this contract notice. If tenderers or other interested parties, believe that the EIB committed an instance of maladministration, (e.g. it has failed to act in accordance with its established policies, standards and procedures or to respect the principles of good administration), they may lodge a complaint to the EIB Group Complaints Mechanism (see https://www.eib.org/en/about/accountability/complaints/ index.htm) within 1 year from the date when the alleged action, decision or omission by the Bank could be reasonably known by the complainant. If unhappy with the outcome, tenderers can seek a review of the EIB Group’s reply to the complaint by the European Ombudsman (see https://www.ombudsman.europa.eu). Within 2 months of notification of the outcome of the procedure (award decision), tenderers may launch an action for its annulment and/or damages. Any request tenderers may make and any reply from the Bank or any complaint of maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment nor open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated under section VI.4.1) of this contract notice.