Services - 252558-2020

29/05/2020    S104

United Kingdom-London: General public services

2020/S 104-252558

Prior information notice

This notice is for prior information only


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Home Office
Postal address: 2 Marsham St
Town: London
Country: United Kingdom
Internet address(es):
Main address:
Additional information can be obtained from the abovementioned address
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Future Supplier Services

Reference number: C11327
II.1.2)Main CPV code
75110000 General public services
II.1.3)Type of contract
II.1.4)Short description:

1 000 000 000.00

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
72222000 Information systems or technology strategic review and planning services
72300000 Data services
75110000 General public services
II.2.3)Place of performance
Main site or place of performance:

UK and overseas.

II.2.4)Description of the procurement:

Future Supplier Services (FSS) is a strategic buying programme to procure a variety of Visas and Citizenship (V&C) Directorate operations. Its remit therefore covers the definition of requirements, running the procurements to deliver those services as well as mobilising those contracts and delivering them into business as usual operations. The areas that this covers include but are not limited to:

• visa outsourcing and technology providers;

• app developers;

• contact centre services;

• ID solutions/biometrics;

• integration services;

• verification services;

• AI and big data processing and analysis.

Secure testing and payment solutions are areas that will be considered separately to this event.

Due to significant changes to service delivery models and the way in which technology has evolved since the current contracts for some of these services were previously let, V&C has tasked FSS to consider how services can be streamlined to improve the customer journey whilst maximising value and efficiency.

II.2.14)Additional information

The Future Supplier Service Programme will define Government’s requirement for future outsourced visa services from April 2023 onwards. In order to complete this task it is seeking industry insight to assist in defining its future vision for outsourced services.

II.3)Estimated date of publication of contract notice:

Section IV: Procedure

IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes

Section VI: Complementary information

VI.3)Additional information:

The authority is intending to host a supplier engagement event to be held on the 8 and 9 July 2020. Each event will be identical in its structure and facilitated on behalf of the Home Office by the company techUK.

The event will provide attendees with an update on V&C's future direction and vision and the opportunity to hear about developing high-level commercial requirements. The ensuing round table discussions will provide an opportunity to challenge or validate V&C's thinking and share your views on the art of the possible as subject matter experts. The topics and questions we would like to explore during these sessions will be provided upon application.

During the event we hope that you will:

• provide constructive insights to challenge or endorse V&Cs emerging vision of future service. This should be based on attendees understanding of what the market can deliver by the time that FSS moves to live operations;

• explore the potential for creating a better match between programme needs and industry capabilities;

• input into the outline requirements; and

• provide a view on the proposed commercial model.

Places are likely to be limited, If you wish to take advantage of this opportunity and to participate in the Event, you should register your interest no later than 17.00 on the 22 June 2020 using the following links:

Register for the event on 8 July here:

Register for the event on 9 July here:

Please note that participation will be dependent on your organisation completing a non-disclosure agreement. This will be sent to you following registration.

Future Home Office procurements will be managed electronically via the eSourcing Portal (JAGGAER). Advance registration for the eSourcing Portal, can be carried out online at Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet).

VI.5)Date of dispatch of this notice: