Services - 272094-2018

23/06/2018    S119

Norway-Oslo: IT services: consulting, software development, Internet and support

2018/S 119-272094

Contract notice


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Statens sivilrettsforvaltning
National registration number: 986 186 999
Postal address: Holbergs gate 1
Town: Oslo
Postal code: 0166
Country: Norway
Contact person: Hallvard Flateland
Telephone: +47 98807986

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Information about joint procurement
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Management and further development of the case processing system for guardianship

Reference number: 2018/1278
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
II.1.4)Short description:

The Contracting Authority would like to procure a new collaboration partner for the management (with an option for operation) and further development of the guardianship application (Vera), which is the case processing system for guardianship cases. The application is used by approx. 250 case workers in 16 county governor offices, as well as the Norwegian Civil Affairs Authority.

II.1.5)Estimated total value
Value excluding VAT: 60 000 000.00 NOK
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
48800000 Information systems and servers
72200000 Software programming and consultancy services
72211000 Programming services of systems and user software
72212000 Programming services of application software
72223000 Information technology requirements review services
72230000 Custom software development services
72243000 Programming services
72246000 Systems consultancy services
72253000 Helpdesk and support services
72254000 Software testing
72261000 Software support services
72262000 Software development services
72263000 Software implementation services
72266000 Software consultancy services
72300000 Data services
72310000 Data-processing services
72510000 Computer-related management services
72600000 Computer support and consultancy services
II.2.3)Place of performance
II.2.4)Description of the procurement:

A new Guardianship Act came into force on 1.7.2013 and responsibility for guardianship was transferred from municipal supervision to the county governor offices. A case processing tool (Vera) was developed that is used by case workers at the county governor and the Norwegian Civil Affairs Authority (SRF) to manage guardianship from start to finish, including making decisions, follow-up of cases, replying to enquiries, follow-up of finances and supervision. Vera is used by approx. 250 case workers and approx. 67 000 guardianship cases are managed in the system. The system consists of joint interface that connects several components in a SOA architecture mainly based on JAVA and Sharepoint, which handles case processing, including document production and archiving, as well as a finance module for controlling guardians´ financial resources.

SRF shall enter into a new maintenance contract that will come into effect at the latest 1.7.2019. The aim of the procurement is to procure a general system for application management of Vera.

As a starting point, “application management” means operation and maintenance of the application, as well as other management assignments connected to the application. The procurement also includes options for further development of the system.

The tenderer will, amongst other things, have overall responsibility for maintaining and further developing the different modules included in Vera. We would like the tenderer to function as a collaboration partner for SRF, particularly with a view to the optimisation and further development of the application and the use of new technology such as robotisation, automation and artificial intelligence. The procurement also includes an option to expand the system to include SRF's other fields.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 60 000 000.00 NOK
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

The contract will be valid for 3 years, with automatic renewal for 1 year at a time, unless notice is given.

II.2.9)Information about the limits on the number of candidates to be invited
II.2.10)Information about variants
Variants will be accepted: yes
II.2.11)Information about options
Options: yes
Description of options:

See the tender documentation.

II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

1) Tenderers can base their system on continued operation at the existing operational supplier.

2) Tenderers can also tender for a total system (maintenance, operation and other management assignments), in which the tenderer would take on the operation of the system, either themselves or via a sub-supplier.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

The tenderer shall be a legally established company.

III.1.2)Economic and financial standing
List and brief description of selection criteria:

Tenderers must have sufficient financial capacity to carry out the assignment.

III.1.3)Technical and professional ability
List and brief description of selection criteria:

Tenderers are required to have sufficient competence and capacity to implement the contract.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1.1)Type of procedure
Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.5)Information about negotiation
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 01/10/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Statens sivilrettsforvaltning
Postal address: Postboks 8027 Dep.
Town: Oslo
Postal code: 0030
Country: Norway

Internet address:

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: