Services - 272613-2019

12/06/2019    S111    Services - Contract notice - Restricted procedure 

United Kingdom-Sunderland: Repair and maintenance services of medical equipment

2019/S 111-272613

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Northern Housing Consortium Ltd
Postal address: Loftus House, Colima avenue, Sunderland Enterprise Park
Town: Sunderland
NUTS code: UK UNITED KINGDOM
Postal code: SR5 3XB
Country: United Kingdom
Contact person: Louise Chase
E-mail: tenders@consortiumprocurement.org.uk

Internet address(es):

Main address: www.northern-consortium.org.uk

Address of the buyer profile: www.consortiumprocurement.org.uk

I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-Sunderland:-Repair-and-maintenance-services-of-medical-equipment./32393S6XDN
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Other type: Central purchasing body
I.5)Main activity
Housing and community amenities

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Technology Enabled Care Services Framework (19-23)

II.1.2)Main CPV code
50421000 Repair and maintenance services of medical equipment
II.1.3)Type of contract
Services
II.1.4)Short description:

The scope of this Framework Agreement is for the provision of products and services in relation to Technology Enabled Care (TEC) Services for both analogue and digital solutions. Due to the expiry date of this framework being before the planned analogue system retirement in 2025, supply partner(s) must be able to support both analogue and digital equipment/systems. The products and services shall fall into 5 separate Framework ‘Lots’ to reflect the structure of the industry, although supply partners are invited to apply for one or more Lot(s)/sublots if applicable:

Lot 1: Product Catalogue;

Lot 2: Installation, Service/Maintenance and Repair;

Lot 3:Call Monitoring and Mobile Response.

— Sub lot 3.1 Call Monitoring,

— Sub lot 3.2 Mobile Response,

— Sub lot 3.3 Call Monitoring and Mobile Response,

— Sub lot 3.4 Call Centre Monitoring Equipment Servicing/Maintenance and Repair.

Lot 4: Consultancy;

Lot 5: Fully Managed Service.

II.1.5)Estimated total value
Value excluding VAT: 300 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Members may call of for one or a combination of lots/sublots.

II.2)Description
II.2.1)Title:

Lot 1: Product Catalogue

Lot No: 1
II.2.2)Additional CPV code(s)
33190000 Miscellaneous medical devices and products
33100000 Medical equipments
33196000 Medical aids
33196200 Devices for the disabled
35121700 Alarm systems
32552120 Emergency telephones
35100000 Emergency and security equipment
31625100 Fire-detection systems
45312000 Alarm system and antenna installation work
45314000 Installation of telecommunications equipment
51110000 Installation services of electrical equipment
51410000 Installation services of medical equipment
33123210 Cardiac-monitoring devices
33195000 Patient-monitoring system
38311000 Electronic scales and accessories
33195200 Central monitoring station
50421000 Repair and maintenance services of medical equipment
50342000 Repair and maintenance services of audio equipment
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

Supply Partner(s) must provide the NHC with a catalogue of products available to Member Organisations. The catalogue will enable customers to access the catalogue and order single items and baskets of goods. Supply Partner(s) must ensure orders received are processed promptly and the catalogue must be updated and issued/released upon the frequency determined by the NHC. Products can include but are not limited to: telecare/telehealth/call centre equipment and misc. equipment.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 100 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Objective criteria for choosing the limited number of candidates:

LOT 1 is pass/fail only. To pass this LOT Bidders must submit a compliant product catalogue, meeting all requirements as detailed in Schedule 3 Pricing and Schedule 3a Pricing Instructions. For LOT 1, all Bidders passing the quality and price evaluations will be appointed to the framework as a Supply Partner.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/32393S6XDN

II.2)Description
II.2.1)Title:

Lot 2: Installation, Service/Maintenance and Repair

Lot No: Lot 2
II.2.2)Additional CPV code(s)
50000000 Repair and maintenance services
50333000 Maintenance services of radio-communications equipment
50334400 Communications system maintenance services
50421000 Repair and maintenance services of medical equipment
45310000 Electrical installation work
45312000 Alarm system and antenna installation work
45312100 Fire-alarm system installation work
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

This lot covers the installation (and product supply when required), planned service visits and repair of, telecare, telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms, emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or a combination of services under this LOT, e.g. install only, maintenance/repairs only etc.

As a minimum Supply Partners must be able to deliver;

•Provision of new equipment;

•Installation of new equipment;

•On-going planned servicing; and

•Reactive repairs.

Supply Partners must be able to maintain a range of manufacturers’ equipment.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 45 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Maximum number: 10
Objective criteria for choosing the limited number of candidates:

For LOTs 2 the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Sub lot 3.1 Call Monitoring

Lot No: sublot 3.1
II.2.2)Additional CPV code(s)
79512000 Call centre
33195000 Patient-monitoring system
33195200 Central monitoring station
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

This lot covers the monitoring of all calls from dispersed alarms, telecare/telehealth devices, door entry/access control systems and grouped/hard wired schemes. Member organisations calling off from this framework agreement may require other types of calls monitored which will include;

•Out of hours call monitoring

•GPS device monitoring

•Location monitoring

•Lone worker monitoring/support

•Repairs reporting

•Environmental reporting

•Anti-social behaviour reporting

•Out of hours housing support services

•Disaster recovery

•Signposting

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 15 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Maximum number: 10
Objective criteria for choosing the limited number of candidates:

For sublot 3.1 the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Sub lot 3.2 Mobile Response

Lot No: sub lot 3.2
II.2.2)Additional CPV code(s)
33195200 Central monitoring station
33195000 Patient-monitoring system
85112200 Outpatient care services
34221200 Mobile emergency units
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

This lot covers the provision of a mobile response service for customers who don’t have family members/key holders as their emergency contact or require the service to relieve the burden on family members. The aim of the service is to maximise the independence of individuals to enable customers to remain in their own home through the provision of a 24/7/365 response service. The service will respond to alerts from a monitoring centre and provide a suitable human response.

There are two types of mobile response service;

•Routine visit – a regular visit is made to the service user to check on their welfare. Visits to be undertaken within 4 hours of notification.

•Emergency visit – an emergency visit made to the service user in response to an alert being received by the control centre. Visits to be undertaken within 1 hour of notification.

Member organisations may also require additional services which could include but not be limited to;

•Cover for scheme managers (sickness/holidays)

•Emergency cover

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 5 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Maximum number: 10
Objective criteria for choosing the limited number of candidates:

For sublot 3.2 the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Sub lot 3.3 Call Monitoring with Mobile Response

Lot No: Sublot 3.3
II.2.2)Additional CPV code(s)
33195000 Patient-monitoring system
33195200 Central monitoring station
34221200 Mobile emergency units
79512000 Call centre
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

The requirements of this sub-lot are the combination of sub-lot 3.1 and 3.2 as detailed in this notice. Supply Partners must be able to undertake all activities required for call monitoring and mobile response for this sub lot (3.3).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 15 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Maximum number: 10
Objective criteria for choosing the limited number of candidates:

For sublot 3.3. the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Sub lot 3.4 Call Centre Monitoring Equipment Servicing/Maintenance and Repair

Lot No: Sublot 3.4
II.2.2)Additional CPV code(s)
50000000 Repair and maintenance services
79512000 Call centre
33195000 Patient-monitoring system
33195200 Central monitoring station
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

This lot includes the ongoing servicing/maintenance and repair of call monitoring platforms/systems. Member organisations may enhance the standard level of cover set out in this lot under their call off.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 15 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Maximum number: 10
Objective criteria for choosing the limited number of candidates:

For sublot 3.4 the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Lot 4: Consultancy

Lot No: Lot 4
II.2.2)Additional CPV code(s)
71315200 Building consultancy services
71316000 Telecommunication consultancy services
71317100 Fire and explosion protection and control consultancy services
72221000 Business analysis consultancy services
72224000 Project management consultancy services
79411000 General management consultancy services
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

Supply Partners in this lot shall be able to provide a range of consultancy services to Member Organisations to assist them in complying with all current legislation and regulations, this may include but is not limited to:

•Service reviews e.g. customer needs analysis, service efficiency and improvement recommendations etc.;

•Asset register creation and assessment/recommendations for digital switchover;

•Upgrade assessment, feasibility studies and suitability reviews;

•Advice and guidance e.g. digital switchover, technology suitability, industry updates etc.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 5 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Maximum number: 10
Objective criteria for choosing the limited number of candidates:

For LOT 4 scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Lot 5: Fully Managed Service

Lot No: Lot 5
II.2.2)Additional CPV code(s)
33195200 Central monitoring station
33195000 Patient-monitoring system
33123210 Cardiac-monitoring devices
33196200 Devices for the disabled
33196000 Medical aids
38311000 Electronic scales and accessories
35121700 Alarm systems
35100000 Emergency and security equipment
45314000 Installation of telecommunications equipment
45312000 Alarm system and antenna installation work
79512000 Call centre
51110000 Installation services of electrical equipment
50342000 Repair and maintenance services of audio equipment
51410000 Installation services of medical equipment
50421000 Repair and maintenance services of medical equipment
50334400 Communications system maintenance services
71316000 Telecommunication consultancy services
71317100 Fire and explosion protection and control consultancy services
72221000 Business analysis consultancy services
72224000 Project management consultancy services
45312100 Fire-alarm system installation work
II.2.3)Place of performance
NUTS code: UK UNITED KINGDOM
Main site or place of performance:

UNITED KINGDOM

II.2.4)Description of the procurement:

The requirements of this lot are the combination of Lot 1,2,3 (including all sublots) and 4 as detailed in this notice.

Supply Partners must be able to undertake all activities detailed within those lots either directly or through carefully selected sub-contractors or consortia arrangements. All sub-contractors or consortia members must adhere to the requirements of the product or service they are providing as detailed in the specification or Member Organisation individual Call -Off. There must be a single point of contact for managing the performance of the contract if sub-contracting or consortia arrangements are in place.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 100 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 1
Maximum number: 10
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
In the case of framework agreements, provide justification for any duration exceeding 4 years:

Not applicable

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 08/07/2019
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date: 23/07/2019
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published:

2022

VI.2)Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:

The Contracting Authority considers that this contract may be suitable for economic operators that are Small or Medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

The framework will be available for all current and future consortium members, further information on who can access the framework is available at this link https://consortiumprocurement.org.uk/framework-agreements/who-can-access/

Member organisations may choose to award call-off contracts under 1 or a combination of lot(s) to meet their requirements.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Sunderland:-Repair-and-maintenance-services-of-medical-equipment./32393S6XDN

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/32393S6XDN

GO Reference: GO-201967-PRO-14973142.

VI.4)Procedures for review
VI.4.1)Review body
Official name: See VI.4.3
Town: Sunderland
Postal code: SR5 3XB
Country: United Kingdom
Telephone: +44 1915661000
VI.4.2)Body responsible for mediation procedures
Official name: See VI.4.3
Town: Sunderland
Postal code: SR5 3XB
Country: United Kingdom
Telephone: +44 1915661000

Internet address: www.northern-consortium.org.uk

VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

The consortium (Contracting Authority) will incorporate a minimum 10 calendar days standstill period following confirmation on the award of the framework to bidders. The Public Contracts Regulations 2015 (the Regulations) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). As stated within the Regulations, any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen.

The court may extend the time limit for starting proceedings where the court considers that there is a good reason for doing so but not so as to permit proceedings to be started more than 3 months after that date.

VI.4.4)Service from which information about the review procedure may be obtained
Official name: See VI.4.3
Town: Sunderland
Postal code: SR5 3XB
Country: United Kingdom
VI.5)Date of dispatch of this notice:
07/06/2019