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United Kingdom-Liverpool: Interpretation services
Contract award notice
Results of the procurement procedure
Section I: Contracting authority
Section II: Object
Language Services (Lots 1 - 5)
Crown Commercial Service (CCS), as the Authority, has established a framework contract with multiple suppliers for the provision of language services including translation, transcription and ancillary services, telephone and video interpreting services, non spoken and spoken face to face
Interpreting services, for use by the UK Public Sector Buyers identified at VI.3.
The services within the scope of this framework have been divided into 5 lots, with Lots 4 and 5 being broken down into regional sub-lots:
Lot 1: National Managed Service;
Lot 2: Translation, Transcription and Ancillary Services;
Lot 3: Telephone and Video Interpretation;
Lots 4a to 4l: Non Spoken Languages Services;
Lots 5a to 5m: Regional Managed Service.
‘Please note, Lots 4a-4l provide UK regional coverage and Lots 5a-5m provide UK and overseas coverage’
National Managed Service
The provision of a Managed Service throughout the United Kingdom of Great Britain and Northern Ireland.
This provision will enable one, some or all services to be called off which will be delivered via a Supplier awarded onto Lot 1. Suppliers in Lot 1 will provide a tailored solution that covers advisory services, administrative support and efficient business processes through the delivery of the Buyers language service requirements.
— spoken and non-spoken translation, transcription and ancillary services,
— spoken telephone and spoken and non-spoken video interpreting,
— spoken and non-spoken face to face interpreting.
The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS.
A framework contract was awarded to 8 bidders for this lot.
Translation, Transcription and Ancillary Services
The provision of Translation, Transcription and Ancillary Services throughout the United Kingdom of Great Britain and Northern Ireland.
— Translation: The conversion of written documents into another language as text,
— Transcription: The conversion of written documents into alternative formats such as Print, Audio, Video or normal print or vice versa,
— Ancillary Services: Additional services which support the translation/transcription service.
Telephone and Spoken Video Interpreting
The provision of a Telephone Interpreting and Spoken Video Language Services throughout the United Kingdom of Great Britain and Northern Ireland.
This includes the provision of a consecutive and simultaneous interpreting either by telephone or video technology. The interpreter in all cases must convert the spoken language from one language to another enabling listeners and speakers to understandeach other.
The Services which shall be provided under this Lot include:
— A scheduled telephone/video interpreting service for customers who prefer to book an interpreter in advance of an Assignment,
— On demand Telephone Interpreting for non-English speakers who need to use an Interpreter immediately over the telephone,
— In some instances it may be possible to provide an on demand video interpreting service but this will be agreed between the Supplier and Buyer at Call Off.
Non Spoken Language Services
The provision of Non Spoken Face to Face Interpreters, Video, Translation and Transcription services throughout the United Kingdom of Great Britain and Northern Ireland.
The Lots are as follows:
4a - North East
4b - North West
4c - Yorkshire and the Humberside
4d - East Midlands
4e - West Midlands
4f - East of England
4g – London
4h - South East
4i - South West
4j - Wales
4k – Scotland
4l - Northern Ireland
This Lot will enable communication to take place between Deaf, Deafblind and others requiring support to access English via face to face interpretation, video technology, written translations and transcription services specific to the non-spoken community.
The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 6 bidders for each region. Number of tenders received for each region were as follows:
Regional Managed Service
The provision of a Managed Service Provision throughout the United Kingdom of Great Britain and Northern Ireland, and Overseas, broken down by region.
This provision will enable one, some or all services to be called off which will be delivered via Supplier awarded to the specific region. Suppliers shall provide a tailored solution that covers advisory services, administrative support and efficient business processes through
The delivery of the buyers language service requirements.
5a - North East
5b - North West
5c - Yorkshire and the Humberside
5d - East Midlands
5e - West Midlands
5f - East of England
5g - London
5h - South East
5i - South West
5j - Wales
5k - Scotland
5l - Northern Ireland
5m – Overseas & all UK regions
A framework contract has been awarded to the number of bidders in each of the following regions;
Section IV: Procedure
Section V: Award of contract
TotalLanguage - 15 %
Sign Solutions - 10 %
GWASG Pia Cyf - 1 %
Inspired Services Publishing Ltd - 1 %
Action Deafness Limited
Faircomplu Ltd (CommPlus)
Language Line Ltd
Vision Support Trading Ltd
Inspired Services Publishing Ltd
Al Naqeeb International for General Contracting W.L.L
Section VI: Complementary information
As part of this contract award notice the following documents can be accessed at: https://www.contractsfinder.service.gov.uk/Notice/6e8152e5-b262-448f-9b90-fbfa9b7f5bab
1) Contract notice authorised customer list;
2) Redacted Framework Contract.
The start date of this framework agreement is 10 May 2021. The expiry date of the framework agreement is 9 May 2024. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.