Services - 305211-2020

30/06/2020    S124

United Kingdom-Leeds: IT services: consulting, software development, Internet and support

2020/S 124-305211

Prior information notice

This notice is for prior information only

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: West Yorkshire Combined Authority
Postal address: 40-50 Wellington House
Town: Leeds
NUTS code: UKE4 West Yorkshire
Postal code: LS1 2DE
Country: United Kingdom
Contact person: Matthew Hoyle
E-mail: Procurement@westyorks-ca.gov.uk
Internet address(es):
Main address: https://www.westyorks-ca.gov.uk/
I.3)Communication
Additional information can be obtained from the abovementioned address
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Service Management Partner

II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

WYCA is seeking to improve its service management capability by introducing a best-practice ITIL approach that fits its organisation’s size, culture and complexity. A best-practice approach will be used to re-engineer the end-to-end delivery for all ICT services, this is not about improving speed of technology delivery but producing better designed and more stable services that delivers organisation benefits which improves customer satisfaction. WYCA is in the final stages of creating its specification. WYCA is looking for a service management partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework. In addition to providing service management expertise, the service management partner will provide PRINCE2 management, the Combined Authority will provide a project Assistant to give support and internal co-ordination. The partner will be required to deliver a PID within 3 weeks of the project commencing which will require sign-off from the ICT management board which this project reports to. Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the service management partner will confidently lead workshops with heads of service and directors whilst closely involving ICT Services staff. Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner’s direction. It is important that the service management partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management. The Combined Authority also requires help to further develop customer service skills throughout ICT Services. A change in culture is required into how the function works with customers, suppliers and partners, and how its staff are perceived.

II.1.5)Estimated total value
Value excluding VAT: 150 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
II.2.3)Place of performance
NUTS code: UKE4 West Yorkshire
Main site or place of performance:

West Yorkshire Combined Authority, 40-50 Wellington House, Leeds, West Yorkshire, LS1 2DE.

II.2.4)Description of the procurement:

WYCA is seeking to improve its service management capability by introducing a best-practice ITIL approach that fits its organisation’s size, culture and complexity. A best-practice approach will be used to re-engineer the end-to-end delivery for all ICT services, this is not about improving speed of technology delivery but producing better designed and more stable services that delivers organisation benefits which improves customer satisfaction. WYCA is in the final stages of creating its specification. WYCA is looking for a service management partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework. In addition to providing service management expertise, the service management partner will provide PRINCE2 management, the Combined Authority will provide a project assistant to give support and internal co-ordination. The partner will be required to deliver a PID within three weeks of the project commencing which will require sign-off from the ICT management board which this project reports to. Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the service management partner will confidently lead workshops with heads of service and directors whilst closely involving ICT services staff. Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner’s direction. It is important that the service management partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management. The Combined Authority also requires help to further develop customer service skills throughout ICT Services. A change in culture is required into how the function works with customers, suppliers and partners, and how its staff are perceived.

II.2.14)Additional information
II.3)Estimated date of publication of contract notice:
26/06/2020

Section IV: Procedure

IV.1)Description
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes

Section VI: Complementary information

VI.3)Additional information:
VI.5)Date of dispatch of this notice:
26/06/2020