Services - 329620-2017

23/08/2017    S160

Belgium-Brussels: Provision of operations, integration and control of IT service management for IT systems (ITSM3 integration)

2017/S 160-329620

Contract award notice

Results of the procurement procedure


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General for Taxation and Customs Union
Postal address: rue Joseph II 79, Office 05/40
Town: Bruxelles
Postal code: 1049
Country: Belgium
Contact person: Mr Stéphane Mail Fouilleul
Internet address(es):
Main address:
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Other activity: Taxation and Customs Union.

Section II: Object

II.1)Scope of the procurement

Provision of operations, integration and control of IT service management for IT systems (ITSM3 integration).

Reference number: TAXUD/2016/AO-02.
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
II.1.4)Short description:

This framework contract covers the provision of IT service management support for DG Taxation and Customs Union IT systems.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 26 268 494.56 EUR
II.2.3)Place of performance
NUTS code: 00 Not specified
Main site or place of performance:

From the contractor's usual premises in the EU. All information/data processed by the contractor in the context of the performance of the contract must remain stored exclusively in the EU.

II.2.4)Description of the procurement:

Services include the integration of the technical, administrative and operational management. This involves the architecture, operations, asset, contract, security and project management aspects. The main objective is to ensure the coherence, the completeness and the efficiency of DG Taxation and Customs Union IT services. Services also include the provision of project management support, benchmarking and consultancy on collaboration. The actual operational and technical services necessary to operate or implement the systems are outside the scope of the contract.

II.2.5)Award criteria
Quality criterion - Name: As stated in the procurement documents / Weighting: 70
Price - Weighting: 30
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project: Customs 2020 programme and Fiscalis 2020 programme as stated in the contract notice (2016/S 180-322105) of 17.9.2016.
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 180-322105
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: TAXUD/2017/CC/139

Provision of operations, integration and control of IT service management for IT systems of the Directorate-General for Taxation and Customs Union (ITSM3 integration)

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: PwC EU Services EESV (leader), Trasys International EEIG, Sopra Steria Benelux S.A./N.V.
Postal address: Woluwe Garden, Woluwedal 18
Town: Sint-Stevens-Woluwe
Postal code: 1932
Country: Belgium
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 26 268 494.56 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the Court of Justice of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +32 4303-1
Fax: +352 4303-2100
Internet address:
VI.4.2)Body responsible for mediation procedures
Official name: The European Ombudsman
Postal address: 1 avenue du Président Robert Schuman, CS 30403
Town: Strasbourg Cedex
Postal code: 67001
Country: France
Telephone: +33 388172313
Fax: +33 388179062
Internet address:
VI.4.4)Service from which information about the review procedure may be obtained
Official name: European Commission, Directorate-General for Taxation and Customs Union
Postal address: J79 05/40
Town: Brussels
Postal code: 1049
Country: Belgium
Telephone: +32 22995050
Fax: +32 22995444
Internet address:
VI.5)Date of dispatch of this notice: