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Switzerland-Geneva: Provision of Information Technologies (IT) Support Services in Switzerland
Section I: Contracting authority
Main address: http://eeas.europa.eu
Address of the buyer profile: https://eeas.europa.eu/delegations/world-trade-organization-wto/area/jobs-funds_en
Section II: Object
Provision of Information Technologies (IT) Support Services in Switzerland
The contractor must provide the human and material resources necessary to provide the IT support services in the non exhaustive list below:
— end-user support (1st Level), according to ITIL (IT infrastructure library) principles,
— technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (install, move, add, change) actions,
— administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching),
— on call assistance related to ICT hardware, software and equipment.
The place of performance is mainly Geneva. Two (2) half days per month will be dedicated to the Delegation in Bern.
Refer to the procurement documents available at the address indicated in Section I.3
Section III: Legal, economic, financial and technical information
Section IV: Procedure
The opening will be held in Brussels (Headquarters) on 17.9.2019 at 10:00 (UTC+01:00) and directly broadcasted to the Permanent Mission of the European Union to the WTO in Geneva.
Section VI: Complementary information
Internet address: http://curia.europa.eu