Services - 350791-2019

26/07/2019    S143

Luxembourg-Luxembourg: Provision of reception, advice and assistance services for visitors at the European Information Centre of the European institutions in Luxembourg — COMM-PP-2019-000031

2019/S 143-350791

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General Communication, EC Representation au Luxembourg — COMM-PP-2019-000031
Postal address: 7, rue Marché-aux-Herbes
Town: Luxembourg
NUTS code: LU00 Luxembourg
Postal code: L-2920
Country: Luxembourg
Contact person: Guillermo Jurado
E-mail: COMM-REP-LUX-FIN@ec.europa.eu
Telephone: +35 2430133440
Internet address(es):
Main address: http://ec.europa.eu/dgs/communication/index_en.htm
Address of the buyer profile: https://ec.europa.eu/info/funding-tenders/tenders/tender-opportunities-department/tender-opportunities-communication_fr
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=5117
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of reception, advice and assistance services for visitors at the European Information Centre of the European institutions in Luxembourg — COMM-PP-2019-000031

Reference number: COMM-PP-2019-000031
II.1.2)Main CPV code
79420000 Management-related services
II.1.3)Type of contract
Services
II.1.4)Short description:

The European Commission is looking for a qualified service provider to help the European Commission representation in Luxembourg to receive, advise and assist visitors at the European Information Centre of the European Union House in Luxembourg in a customised manner.

II.1.5)Estimated total value
Value excluding VAT: 1 092 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.3)Place of performance
NUTS code: LU0 LUXEMBOURG
Main site or place of performance:

Representation of the European Commission in Luxembourg.

II.2.4)Description of the procurement:

The purpose of the contract is to help visitors of the Centre in their search for information, to inform them about European policies, and to answer their questions and requests. Questions and requests made by telephone, letter or email from individuals, businesses or public institutions should also be answered. Each month, the Centre receives between 500 and 600 requests (visit, telephone or email).

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 1 092 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

According to the Tender Specifications.

III.1.2)Economic and financial standing
List and brief description of selection criteria:

Selection criteria as stated in the public procurement documents.

III.1.3)Technical and professional ability
List and brief description of selection criteria:

Selection criteria as stated in the public procurement documents.

III.2)Conditions related to the contract
III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 11/09/2019
Local time: 23:59
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.7)Conditions for opening of tenders
Date: 13/09/2019
Local time: 10:00
Place:

Electronic opening session at the European Commission representation in Luxembourg.

Information about authorised persons and opening procedure:

A maximum of 2 representatives per tenderer, and representatives of the contracting authority.

.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

Tenderers are invited to regularly check the internet address: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=5117 for possible updates, clarifications and questions/answers.

You may submit any observations concerning the procurement procedure to the contracting authority using the contact means under Section I. If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu).

Within 2 (two) months of notice of the award decision, you may launch an action for annulment of the award decision. Any request you may make and any reply from us, or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an appeal for annulment or to open a new period for launching an appeal for annulment. The body responsible for hearing annulment procedures is indicated in Section VI.4.1).

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.2)Body responsible for mediation procedures
Official name: European Ombudsman
Town: Brussels
Country: Belgium
Internet address: http://www.ombudsman.europa.eu
VI.5)Date of dispatch of this notice:
19/07/2019