Services - 357889-2016
14/10/2016    S199

Belgium-Brussels: TAXUD/2015/AO-03 Provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations)

2016/S 199-357889

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General for Taxation and Customs Union
Postal address: rue Joseph II 79 (office J-79 6/40)
Town: Brussels
NUTS code: BE BELGIQUE-BELGIË
Postal code: 1049
Country: Belgium
E-mail: taxud-tenders@ec.europa.eu
Telephone: +32 22995050
Fax: +32 22995444
Internet address(es):
Main address: https://ec.europa.eu/taxation_customs/calls-tenders-grants-calls-expression-interest/calls-tenders_en
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Other activity: Taxation and Customs Union.

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

TAXUD/2015/AO-03 Provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations).

Reference number: TAXUD/2015/AO-03.
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

The present invitation to tender relates to the provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations).

The core of the services corresponds to the technical and operational support of the infrastructure, platforms (middleware) and IT applications; this involves testing, deployment, monitoring, configuration and administration of hardware and software components.

The main objective of ITSM3 is to ensure IT service continuity, through a standardised catalogue of services, continuously adapted in response to DG Taxation and Customs Union evolving business and policy needs. These translate into growing capacity, availability and security requirements.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 177 492 243.28 EUR
II.2)Description
II.2.3)Place of performance
NUTS code: 00 Not specified
Main site or place of performance:

The contractor's usual premises from within the EU. All information and data processed by the contractor in the context of the performance of the contract must remain stored within the EU territory.

II.2.4)Description of the procurement:

In addition to technical and operational services, this invitation to tender covers other needs:

— service desk,

— IT service management processes,

— security management services,

— provision of training sessions, workshops and translations,

— project management office and related support services,

— takeover from the incumbent ITSM2 lot 1 contractor and handover at the end of the contract,

— maintenance and development of necessary tooling to support the services included in the contract,

— service strategy and transformation processes, to ensure continual service improvement (CSIP); taking into account the expected long duration of the contract, this is to re-align IT services to evolving business and policy needs of DG Taxation and Customs Union, making best use of available technologies and methodologies.

All the above must be supported by coordination services, given the number of actors involved with DG Taxation and Customs Union IT systems (contractors, national administrations, Commission DGs and agencies, etc.).

II.2.5)Award criteria
Quality criterion - Name: Criteria as published in the procurement documents / Weighting: 70 %
Price - Weighting: 30 %
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project: Customs and Fiscalis 2020 programme and subsequent programmes.
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2015/S 231-418968
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: TAXUD/2016/CC/137
Title:

TAXUD/2015/AO-03 Provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations)

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
30/09/2016
V.2.2)Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: IBM Belgium BVBA/SPRL
Postal address: avenue du Bourget 42
Town: Brussels
NUTS code: BE BELGIQUE-BELGIË
Postal code: 1130
Country: Belgium
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 177 492 243.28 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 90 %
Short description of the part of the contract to be subcontracted:

IBM Romania S.R.L: 50 %.

IBM Services Center France SAS: 3 %.

IBM Global Services Delivery Center Polska: 35 %.

Symfoni Software Belgium BVBA: 1 %.

ZeroChaos Belgium BVBA: 1 %.

Section VI: Complementary information

VI.3)Additional information:

The contract is related to a project and/or programme financed by European Union funds:

— Customs 2020 programme (Regulation (EU) No 1294/2013 of the European Parliament and of the Council of 11.12.2013 establishing an action programme for customs in the European Union for the period 2014–2020 (Customs 2020) and repealing Decision No 624/2007/EC) and following programmes,

— Fiscalis 2020 programme (Regulation (EU) No 1286/2013 of the European Parliament and of the Council of 11.12.2013 establishing an action programme to improve the operation of taxation systems in the European Union for the period 2014–2020 (Fiscalis 2020) and repealing Decision No 1482/2007/EC) and following programmes.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the Court of Justice of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: cfi.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.2)Body responsible for mediation procedures
Official name: The European Ombudsman
Postal address: 1 avenue du Président Robert Schuman, CS 30403
Town: Strasbourg Cedex
Postal code: 67001
Country: France
Telephone: +33 388172313
Fax: +33 388179062
Internet address: http://www.ombudsman.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

The lodging of an appeal by a tenderer against the contract award decision must be done within 2 months from the date of sending of the letter informing the tenderers that the contracting authority has made a decision regarding the award of a contract.

VI.4.4)Service from which information about the review procedure may be obtained
Official name: European Commission, Directorate-General for Taxation and Customs Union
Postal address: J79 06-40
Town: Brussels
Postal code: 1049
Country: Belgium
E-mail: taxud-tenders@ec.europa.eu
Telephone: +32 22995050
Fax: +32 22995444
Internet address: http://ec.europa.eu/taxation_customs/index_en.htm
VI.5)Date of dispatch of this notice:
04/10/2016