Services - 376095-2018

29/08/2018    S165    European Investment Bank - Services - Contract award notice - Open procedure 

Luxembourg-Luxembourg: EIB - Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

2018/S 165-376095

Contract award notice

Results of the procurement procedure

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
European Investment Bank
98–100, boulevard Konrad Adenauer
Luxembourg
2950
Luxembourg
E-mail: cs-procurement@eib.org
NUTS code: LU000

Internet address(es):

Main address: http://www.eib.org

Address of the buyer profile: http://www.eib.org/about/procurement/calls/op-1455.htm

I.2)Information about joint procurement
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

Reference number: OP-1455
II.1.2)Main CPV code
72000000
II.1.3)Type of contract
Services
II.1.4)Short description:

The scope of this Call for tenders is the provision of external staff members and specific Services to support the activities of the respective organisational units of the Information Technology (IT) Department of the European Investment Bank.

This Call for tenders is divided into three (3) distinct Lots, each Lot representing a different technical domain and scope:

— Lot 1: Provision of staff and services to support IT End User and Identity and Access Management Services at the EIB Group’s premises in Luxembourg and its external offices worldwide

— Lot 2: Provision of staff and services to support IT Infrastructure Operations at the EIB Group’s premises in Luxembourg

— Lot 3: Provision of staff and services to support IT Network and Unified Communication Operations at the EIB Group’s premises in Luxembourg

THIS CONTRACT AWARD NOTICE CONCERNS ONLY LOTS 2 AND 3.

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 61 683 530.00 EUR
II.2)Description
II.2.1)Title:

Provision of staff and services to support IT Infrastructure Operations

Lot No: 2
II.2.2)Additional CPV code(s)
72100000
72110000
72120000
72222300
72228000
72220000
72240000
72246000
72253200
72254100
72252000
72317000
72910000
II.2.3)Place of performance
NUTS code: LU000
Main site or place of performance:

Mainly onsite at the premises of EIB in Luxembourg and at its external offices worldwide, and off-site for on-call services or near shoring.

II.2.4)Description of the procurement:

One Framework Agreement will be signed with one Service Provider.

Lot 2 covers the provision of staff and services to support IT Infrastructure Services at the EIB Group’s premises in Luxembourg.

IT Infrastructure Operations covers activities in the following domains:

— Server Operating Systems Engineering and Administration Services,

— Linux (including Red Hat), Unix, Windows,

— Virtualization Engineering and Administration Services VMware, Hyper-V,

— Storage and Backup Engineering and Administration Services,

— Infrastructure Applications Engineering and Administration Services LDAP, SCOM, DNS, DHCP, NFS,

— Monitoring, Scheduling, Automation and Orchestration Engineering and Administration Services,

— Infrastructure Operations Services,

— Datacentre Support and Infrastructure Asset Management Services,

— Design and Architecture for Infrastructure technologies Service.

Services will be rendered through onsite presence of engineers, unless otherwise specified.

II.2.5)Award criteria
Quality criterion - Name: SLA management and the SLA between the Bank and the Service Provider / Weighting: 50
Quality criterion - Name: Recruitment capabilities and the ability to source quality Service Provider staff in a timely manner / Weighting: 150
Quality criterion - Name: Description of training organisation and practices / Weighting: 50
Quality criterion - Name: Measures that will be taken by the Service Provider for staff retention / Weighting: 75
Quality criterion - Name: Customer relations / Weighting: 50
Quality criterion - Name: Good practices and technological evolution / Weighting: 100
Quality criterion - Name: Knowledge management / Weighting: 75
Quality criterion - Name: Handover and Exit assistance / Weighting: 50
Quality criterion - Name: Hypothetical AToRs / Weighting: 100
Quality criterion - Name: Near Shoring / Weighting: 50
Price - Weighting: 250
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Provision of staff and services to support IT Network and Unified Communication Operations

Lot No: 3
II.2.2)Additional CPV code(s)
72250000
72220000
72228000
72253200
72254100
72315000
72315100
72315200
72511000
72700000
72710000
II.2.3)Place of performance
NUTS code: LU
Main site or place of performance:

Mainly onsite at the premises of EIB in Luxembourg and at its external offices worldwide, and off-site for on-call services or near shoring.

II.2.4)Description of the procurement:

One Framework Agreement will be signed with one Service Provider.

Lot 3 covers provision of IT Network Operations services in the following domains:

— Network infrastructure Services,

— Network and Unified Communication Design and Architecture Services,

— Unified Communication Technology Services.

Services will be rendered through onsite presence of engineers, unless otherwise specified.

II.2.5)Award criteria
Quality criterion - Name: SLA management and the SLA between the Bank and the Service Provider / Weighting: 50
Quality criterion - Name: Recruitment capabilities and the ability to source quality Service Provider staff in a timely manner / Weighting: 150
Quality criterion - Name: Description of training organisation and practices / Weighting: 50
Quality criterion - Name: Measures that will be taken by the Service Pro-vider for staff retention / Weighting: 75
Quality criterion - Name: Customer relations / Weighting: 50
Quality criterion - Name: Good practices and technological / Weighting: 100
Quality criterion - Name: Knowledge management / Weighting: 75
Quality criterion - Name: Handover and Exit assistance / Weighting: 50
Quality criterion - Name: Hypothetical AToRs / Weighting: 100
Quality criterion - Name: Near Shoring / Weighting: 50
Price - Weighting: 250
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 247-516961
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Lot No: 2
Title:

Provision of staff and services to support IT Infrastructure Operations

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
26/07/2018
V.2.2)Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractor
Halian Sarl
23, rue des Bruyeres
Howald
1274
Luxembourg
NUTS code: LU000
The contractor is an SME: no
V.2.3)Name and address of the contractor
Getronics NV/SA
De Kleetlaan 12B
Diegem
1831
Belgium
NUTS code: BE24
The contractor is an SME: no
V.2.3)Name and address of the contractor
Telindus SA
81-83, route d'Arlon
Strassen
8009
Luxembourg
NUTS code: LU000
The contractor is an SME: no
V.2.3)Name and address of the contractor
ARHS Cube SA
2B rue de Nicolas Bove
Luxembourg
1253
Luxembourg
NUTS code: LU000
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 50 448 650.00 EUR
Total value of the contract/lot: 50 448 650.00 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 9 %

Section V: Award of contract

Contract No: 2
Lot No: 3
Title:

Provision of staff and services to support IT Network and Unified Communication Operations

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
25/07/2018
V.2.2)Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Dimension Data Luxembourg PSF SA
89 D Rue Paferbruch
Capellen
8308
Luxembourg
NUTS code: LU000
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 11 234 880.00 EUR
Total value of the contract/lot: 11 234 880.00 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 85 %

Section VI: Complementary information

VI.3)Additional information:

Rules on access to the market:

Participation in this call for tenders is open on equal terms to all natural and legal persons falling within the scope of the EU Treaties (this includes all economic operators registered in the EU and all EU citizens).

Procurement procedures of the EIB are not covered by the WTO Multilateral Government Procurement Agreement (GPA).

Tenderers established in third countries (non-EU countries) do not have the right to participate in this call for tenders unless there are bilateral or special international agreements in the field of public procurement between a third county and the European Union in place. In case there is no such agreement, or the agreement does not apply to the kind of contracts put out to tender, tenderers of third countries are not entitled to participate. For further details please see also http://ec.europa.eu/trade/policy/accessing-markets/public-procurement/

The relevant international agreements in the field of public procurement are:

— Stabilisation and Association Agreements (SAA) for economic operators established in FYROM, Albania, Montenegro, Serbia and Bosnia and Herzegovina,

— EEA Agreement for economic operators established in Iceland, Norway and Liechtenstein.

The above rules of access to the market apply to single tenderers as well as partners in a consortium of tenderers. It is to be noted that the rules of access to the market do not apply to subcontractors, i.e. a consortium of eligible tenderers could choose a subcontractor from a non-eligible country.

VI.4)Procedures for review
VI.4.1)Review body
General Court of the European Union
rue du Fort Niedergrünewald
Luxembourg
2925
Luxembourg
Telephone: +352 4303-1
E-mail: generalcourt.registry@curia.europa.eu
Fax: +352 4303-2100

Internet address: http://curia.europa.eu

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge.

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
17/08/2018