Belgium-Brussels: Organisation of Training for SMEs on Consumer Rights
Section I: Contracting authority
Main address: https://ec.europa.eu/newsroom/just/news.cfm
Section II: Object
Organisation of Training for SMEs on Consumer Rights
The purpose of the contract is to continue the development and organisation of training on consumer rights for SMEs The overarching aim of the project, the training of SMEs, is achieved through a layered approach. One ‘lead trainer’ per Member State, selected for knowledge in consumer law and experience in adult training, educates ‘local trainers’ (e.g. SME representatives). These, in turn, offer training to SMEs. Training material is offered online on the ‘Consumer Law Ready’ website (5 modules on key traders’ obligations stemming from consumer law, adjusted to Member States’ national rules; training handbook). SMEs can ask questions and look up frequently asked questions. Participants of training courses can obtain a participation certificate by successfully completing an online test.
Particular attention in this project should be paid to start-ups, micro- and small enterprises, as well as their existing support services and training offers.
The contractor should carry out the tasks below, building upon the existing structures and material for consumer law ready, with the following four objectives:
— development of a strategy to offer training for SMEs on EU consumer contract and marketing law for the online environment through intermediaries, such as business and consumer associations. The strategy will include a communication plan (based on a thorough analysis), identifying and using the best channels (both off-line and on-line) to deliver this type of information to the businesses in the EU, and it shall include facilities to exchange best practices between the intermediaries. The communication plan and in particular its promotional activities plan will be reviewed regularly over time to ensure maximum effectiveness,
— keeping the available material updated, including the current 5 training modules for SMEs on EU consumer contract and marketing law for the online environment. The modules summarise in a concise manner with examples for all Member States in the languages of all the EU Member States key information about consumer law relevant to SMEs. They are used by both lead trainers and local trainers for their courses. In light of recent and upcoming legislative changes the existing modules will have to be adapted,
— making available, free of charge, the training modules, related material and support for organising and offering the training to business and consumer associations and other stakeholders that could provide such training and train their trainers. These intermediaires will be encouraged to use the modules for offering training programmes to SMEs about their obligations,
— organisation of a conference towards the end of the contract with the full stakeholder base, including consumer and business associations, start-ups groups, legal practitioners and national authorities, with the aim of gathering views and giving visibility to the work.
The contract may be renewed once for a period of 18 months, only before payment of the balance and with the express written agreement of the parties.
Section III: Legal, economic, financial and technical information
See internet address provided in Section I.3).
Section IV: Procedure
Commission building MO59, rue Montoyer 59, 1040 Brussels, BELGIUM.
Section VI: Complementary information
For British tenderers:
Please be aware that after the United Kingdom's withdrawal from the EU, the rules of access to EU procurement procedures of economic operators established in third countries will apply to candidates or tenderers from the United Kingdom depending on the outcome of the negotiations. In case such access is not provided by legal provisions in force candidates or tenderers from the United Kingdom could be rejected from the procurement procedure.
Internet address: http://curia.europa.eu/
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