Services - 409973-2019

02/09/2019    S168    European Commission - Services - Contract notice - Open procedure 

Belgium-Brussels: Organisation of Training for SMEs on Consumer Rights

2019/S 168-409973

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General for Justice and Consumers, Unit 04: Programme and financial management
Postal address: Office MO59 04/21
Town: Brussels
NUTS code: BE1
Postal code: 1049
Country: Belgium

Internet address(es):

Main address:

I.2)Information about joint procurement
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Organisation of Training for SMEs on Consumer Rights

Reference number: JUST/2019/RCON/PR/CO02/0071
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

The purpose of the contract is to continue the development and organisation of training on consumer rights for SMEs The overarching aim of the project, the training of SMEs, is achieved through a layered approach. One ‘lead trainer’ per Member State, selected for knowledge in consumer law and experience in adult training, educates ‘local trainers’ (e.g. SME representatives). These, in turn, offer training to SMEs. Training material is offered online on the ‘Consumer Law Ready’ website (5 modules on key traders’ obligations stemming from consumer law, adjusted to Member States’ national rules; training handbook). SMEs can ask questions and look up frequently asked questions. Participants of training courses can obtain a participation certificate by successfully completing an online test.

Particular attention in this project should be paid to start-ups, micro- and small enterprises, as well as their existing support services and training offers.

II.1.5)Estimated total value
Value excluding VAT: 1 000 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: BE
II.2.4)Description of the procurement:

The contractor should carry out the tasks below, building upon the existing structures and material for consumer law ready, with the following four objectives:

— development of a strategy to offer training for SMEs on EU consumer contract and marketing law for the online environment through intermediaries, such as business and consumer associations. The strategy will include a communication plan (based on a thorough analysis), identifying and using the best channels (both off-line and on-line) to deliver this type of information to the businesses in the EU, and it shall include facilities to exchange best practices between the intermediaries. The communication plan and in particular its promotional activities plan will be reviewed regularly over time to ensure maximum effectiveness,

— keeping the available material updated, including the current 5 training modules for SMEs on EU consumer contract and marketing law for the online environment. The modules summarise in a concise manner with examples for all Member States in the languages of all the EU Member States key information about consumer law relevant to SMEs. They are used by both lead trainers and local trainers for their courses. In light of recent and upcoming legislative changes the existing modules will have to be adapted,

— making available, free of charge, the training modules, related material and support for organising and offering the training to business and consumer associations and other stakeholders that could provide such training and train their trainers. These intermediaires will be encouraged to use the modules for offering training programmes to SMEs about their obligations,

— organisation of a conference towards the end of the contract with the full stakeholder base, including consumer and business associations, start-ups groups, legal practitioners and national authorities, with the aim of gathering views and giving visibility to the work.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 1 000 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 18
This contract is subject to renewal: yes
Description of renewals:

The contract may be renewed once for a period of 18 months, only before payment of the balance and with the express written agreement of the parties.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Consumer Programme

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

See internet address provided in Section I.3).

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 30/09/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 03/10/2019
Local time: 11:00

Commission building MO59, rue Montoyer 59, 1040 Brussels, BELGIUM.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic payment will be used
VI.3)Additional information:

For British tenderers:

Please be aware that after the United Kingdom's withdrawal from the EU, the rules of access to EU procurement procedures of economic operators established in third countries will apply to candidates or tenderers from the United Kingdom depending on the outcome of the negotiations. In case such access is not provided by legal provisions in force candidates or tenderers from the United Kingdom could be rejected from the procurement procedure.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +352 4303-1
Fax: +352 4303-2100

Internet address:

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: