Services - 418968-2015

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28/11/2015    S231

Belgium-Brussels: TAXUD/2015/AO-03 — Provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations)

2015/S 231-418968

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: European Commission, Directorate-General for Taxation and Customs Union
Postal address: rue Joseph II 79 (office J-79 6/40)
Town: Brussels
Postal code: 1049
Country: Belgium
For the attention of: Stéphane Mail Fouilleul
E-mail: taxud-tenders@ec.europa.eu
Telephone: +32 22995050
Fax: +32 22995444

Internet address(es):

General address of the contracting authority: http://ec.europa.eu/taxation_customs/index_en.htm

Further information can be obtained from:
The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:
The above mentioned contact point(s)

Tenders or requests to participate must be sent to:
The above mentioned contact point(s)

I.2)Type of the contracting authority
European institution/agency or international organisation
I.3)Main activity
Other: Taxation and Customs Union.
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
TAXUD/2015/AO-03 — Provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations).
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Services will be delivered from the contractor's usual premises from within EU territory. All information and data processed by the contractor in the context of the performance of the contract must remain stored exclusively within EU territory.
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 8
Justification for a framework agreement, the duration of which exceeds four years: Complex and long handover/takeover periods alongside the need to ensure a sufficient and stable period of continuity for operations and support.
II.1.5)Short description of the contract or purchase(s)
The present invitation to tender relates to the provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations).
The core of the services corresponds to the technical and operational support of the infrastructure, platforms (middleware) and IT applications; this involves testing, deployment, monitoring, configuration and administration of hardware and software components.
The main objective of ITSM3 is to ensure IT service continuity, through a standardised catalogue of services, continuously adapted in response to DG Taxation and Customs Union evolving business and policy needs. These translate into growing capacity, availability and security requirements.
In addition to technical and operational services, this invitation to tender covers other needs:
— service desk,
— IT service management processes,
— security management services,
— provision of training sessions, workshops and translations,
— project management office and related support services,
— takeover from the incumbent ITSM2 lot 1 contractor and handover at the end of the contract,
— maintenance and development of necessary tooling to support the services included in the contract,
— service strategy and transformation processes, to ensure continual service improvement (CSIP); taking into account the expected long duration of the contract, this is to re-align IT services to evolving business and policy needs of DG Taxation and Customs Union, making the best use of available technologies and methodologies.
All the above must be supported by coordination services, given the number of actors involved with DG Taxation and Customs Union IT systems (contractors, national administrations, Commission DGs and agencies, etc.).
II.1.6)Common procurement vocabulary (CPV)

72000000 IT services: consulting, software development, Internet and support

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
1 framework contract with a duration of 4 years + 4 possible extensions of 1 year each.
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Duration in months: 96 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As stated in the tendering specifications.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As stated in the tendering specifications.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Tenders from consortia of firms or groups of service providers, contractors or suppliers must specify and quantify the role, qualifications and experience of each member of the consortium or group. In the case of a joint offer, one of the companies has to be designated as the prime contractor but partners in a joint offer assume joint and several liability towards the European Commission for the performance of the contract as a whole.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: As stated in the tendering specifications.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: As stated in the tendering specifications.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
As stated in the tendering specifications.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
TAXUD/2015/AO-03.
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
15.3.2016 - 16:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Any EU official language
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 12 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders
Date: 22.3.2016 - 10:00

Place:

rue Joseph II 79, 1049 Brussels, BELGIUM.

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Subject to prior request, only 1 representative of each tenderer (a tendering group is considered as 1 tenderer).

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: yes
Reference to project(s) and/or programme(s): — Customs 2020 programme (Regulation (EU) No 1294/2013 of the European Parliament and of the Council of 11.12.2013 establishing an action programme for customs in the European Union for the period 2014–2020 (Customs 2020) and repealing Decision No 624/2007/EC) and following programmes.
— Fiscalis 2020 programme (Regulation (EU) No 1286/2013 of the European Parliament and of the Council of 11.12.2013 establishing an action programme to improve the operation of taxation systems in the European Union for the period 2014–2020 (Fiscalis 2020) and repealing Decision No 1482/2007/EC) and following programmes.
VI.3)Additional information

(1) The documents will be available for downloading from the website of the Directorate-General for Taxation and Customs Union within 1 week after the publication of this notice in the ‘Official Journal of the European Union’. The Internet address for access to the documents is http://ec.europa.eu/taxation_customs/common/tenders_grants/tenders/index_en.htm

(2) Complementary services, as stated in the tendering specifications, may be requested by the Commission according to the conditions foreseen in Article 104 of the Financial Regulation and in Article 134.1(f) of the rules of application, for a maximum value of 50 % of the framework contract's awarded amount.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Official name: General Court of the Court of Justice of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: cfi.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu

Body responsible for mediation procedures

Official name: European Ombudsman
Postal address: 1 avenue du Président Robert Schuman, CS 30403
Town: Strasbourg Cedex
Postal code: 67001
Country: France
Telephone: +33 388172313
Fax: +33 388179062
Internet address: http://www.ombudsman.europa.eu

VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: The lodging of an appeal by a tenderer against the contract award decision must be done within 2 months from the date of sending of the letter informing the tenderers that the contracting authority has made a decision regarding the award of a contract.
VI.4.3)Service from which information about the lodging of appeals may be obtained

Official name: European Commission, Directorate-General for Taxation and Customs Union
Postal address: J79 06/40
Town: Brussels
Postal code: 1049
Country: Belgium
E-mail: taxud-tenders@ec.europa.eu
Telephone: +32 22995050
Fax: +32 22995444
Internet address: http://ec.europa.eu/taxation_customs/index_en.htm

VI.5)Date of dispatch of this notice:
18.11.2015