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Services - 428849-2020

14/09/2020    S178

Belgium-Brussels: Telephone Operators Call Centre (TOP III)

2020/S 178-428849

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, DIGIT — Informatics, DIGIT.A.3 — ICT Procurement and Contracts
Postal address: 15 07/P001, rue Montoyer 15
Town: Brussels
NUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
Postal code: B-1049
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Internet address(es):
Main address: http://ec.europa.eu/info/departments/informatics_en
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Telephone Operators Call Centre (TOP III)

Reference number: DIGIT/2020/OP/0001
II.1.2)Main CPV code
64214200 Telephone switchboard services
II.1.3)Type of contract
Services
II.1.4)Short description:

Provision of services for the call centre of the European Commission.

Procurement documents are available at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=6078

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 1 954 740.00 EUR
II.2)Description
II.2.2)Additional CPV code(s)
79511000 Telephone operator services
79512000 Call centre
II.2.3)Place of performance
NUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
NUTS code: LU00 Luxembourg
Main site or place of performance:

The services will be performed at the contractor's premises, in a range of maximum 30 km around contracting authority’s premises in Brussels (Belgium) or Luxembourg (Luxembourg).

II.2.4)Description of the procurement:
II.2.5)Award criteria
Price
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

EU administrative appropriations.

II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 053-125062
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: DI-07840
Title:

Telephone Operators Call Centre (TOP III)

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
20/08/2020
V.2.2)Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: SERCO Belgium S.A.
National registration number: BE464923671
Postal address: Avenue de Cortenbergh 60
Town: Brussels
NUTS code: BE BELGIQUE-BELGIË
Postal code: 1000
Country: Belgium
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 1 954 740.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff or, in absence thereof, of the day on which it came to the knowledge of the plaintiff an action for annulment could be launched. Any request made and any reply from the contracting authority or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment or to open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated in section VI.4.1).

VI.5)Date of dispatch of this notice:
07/09/2020