Results of the procurement procedure
Legal Basis:
Regulation (EU, Euratom) No 2018/1046
Section I: Contracting authority
I.4)Type of the contracting authorityEuropean institution/agency or international organisation
I.5)Main activityGeneral public services
Section II: Object
II.1)Scope of the procurement
II.1.1)Title:
Telephone Operators Call Centre (TOP III)
Reference number: DIGIT/2020/OP/0001
II.1.2)Main CPV code64214200 Telephone switchboard services
II.1.3)Type of contractServices
II.1.4)Short description: II.1.6)Information about lotsThis contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)Value excluding VAT: 1 954 740.00 EUR
II.2)Description
II.2.2)Additional CPV code(s)79511000 Telephone operator services
79512000 Call centre
II.2.3)Place of performanceNUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
NUTS code: LU00 Luxembourg
Main site or place of performance:
The services will be performed at the contractor's premises, in a range of maximum 30 km around contracting authority’s premises in Brussels (Belgium) or Luxembourg (Luxembourg).
II.2.4)Description of the procurement: II.2.5)Award criteriaPrice
II.2.11)Information about optionsOptions: no
II.2.13)Information about European Union fundsThe procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:
EU administrative appropriations.
II.2.14)Additional information Section IV: Procedure
IV.1)Description
IV.1.1)Type of procedureOpen procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing systemThe procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice
Section V: Award of contract
Title:
Telephone Operators Call Centre (TOP III)
A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:20/08/2020
V.2.2)Information about tendersNumber of tenders received: 2
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractorOfficial name: SERCO Belgium S.A.
National registration number: BE464923671
Postal address: Avenue de Cortenbergh 60
Town: Brussels
NUTS code: BE BELGIQUE-BELGIË
Postal code: 1000
Country: Belgium
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)Total value of the contract/lot: 1 954 740.00 EUR
V.2.5)Information about subcontracting
Section VI: Complementary information
VI.3)Additional information: VI.4)Procedures for review
VI.4.3)Review procedurePrecise information on deadline(s) for review procedures:
Within 2 months of the notification to the plaintiff or, in absence thereof, of the day on which it came to the knowledge of the plaintiff an action for annulment could be launched. Any request made and any reply from the contracting authority or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment or to open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated in section VI.4.1).
VI.5)Date of dispatch of this notice:07/09/2020