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Services - 448161-2020

25/09/2020    S187

Luxembourg-Luxembourg: Third Party Administrator (TPA) — Management of HIS Reimbursement Requests and Actuarial Services and Administration of Preventive Medicine

2020/S 187-448161

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Investment Bank
Postal address: 98-100 Boulevard Konrad Adenauer
Town: Luxembourg
NUTS code: LU000 Luxembourg
Postal code: L-2950
Country: Luxembourg
Contact person: CS Procurement
E-mail: CS-procurement@eib.org
Telephone: +352 43791
Internet address(es):
Main address: http://www.eib.org
Address of the buyer profile: http://www.eib.org/about/procurement/index.htm
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Third Party Administrator (TPA) — Management of HIS Reimbursement Requests and Actuarial Services and Administration of Preventive Medicine

Reference number: CFT-1586
II.1.2)Main CPV code
66512200 Health insurance services
II.1.3)Type of contract
Services
II.1.4)Short description:

Lot 1: the objective is to select a service provider acting as a Third Party Administrator (TPA) i.e. an organisation that administers the HIS scheme for the EIB, processing reimbursement requests, determining eligibility of medical costs, facilitating access to medical care, and more generally improving the price-quality ratio of care. The TPA will also provide actuarial services related to the IFRS accounting and actuarial studies on the HIS financial sustainability.

Lot 2: the objective is to select a service provider for administering and centralising the provision of full medical examinations to the beneficiaries lot II, i.e. an organisation that administers the preventive medicine assessments for EIB Group. The service provider shall also provide a network of health care institutions where the beneficiaries will be able to undergo harmonised and high quality preventive medical examinations.

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 15 000 000.00 EUR
II.2)Description
II.2.1)Title:

Third Party Administrator (TPA) — Management of HIS Reimbursement Requests and Actuarial Services

Lot No: 1
II.2.2)Additional CPV code(s)
66512200 Health insurance services
II.2.3)Place of performance
NUTS code: LU LUXEMBOURG
II.2.4)Description of the procurement:

The objective is to select a service provider acting as a Third Party Administrator (TPA) i.e. an organisation that administers the HIS scheme for the EIB, processing reimbursement requests, determining eligibility of medical costs, facilitating access to medical care, and more generally improving the price-quality ratio of care. The TPA will also provide actuarial services related to the IFRS accounting and actuarial studies on the HIS financial sustainability.

The TPA will have to interact efficiently with the various stakeholders of the health insurance: the provider of medical assistance (PMA), the insurer of work-related medical expenses (IWME), the provider of the preventive medicine services (PPM), the EIB internal team Caisse de Maladie (CDM), the EIB internal and external actuaries, the EIB accounting team and the dedicated EIB contract manager within the HR Operations Department.

II.2.5)Award criteria
Quality criterion - Name: Quality of the proposed approach and understanding of EIB requirements / Weighting: 45
Quality criterion - Name: Quality of the resources and proposed tools / Weighting: 35
Quality criterion - Name: Proposed Service Level Agreement (SLA) and methodology for monitoring Key Performance Indicators (KPIs) and their delivery against the SLA / Weighting: 15
Quality criterion - Name: Optimal protection of personal information processed in implementation of the Contract / Weighting: 5
Price - Weighting: 30
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Administration of Preventive Medicine

Lot No: 2
II.2.2)Additional CPV code(s)
85147000 Company health services
II.2.3)Place of performance
NUTS code: LU LUXEMBOURG
II.2.4)Description of the procurement:

The objective is to select a service provider for administering and centralising the provision of full medical examinations to the beneficiaries lot II, i.e. an organisation that administers the preventive medicine assessments for EIB Group. The service provider shall also provide a network of health care institutions where the beneficiaries will be able to undergo harmonised and high quality preventive medical examinations.

This service provider will have to interact efficiently with EIB Group’s OHP and the dedicated EIB contract manager within the employee relations and wellbeing division.

II.2.5)Award criteria
Quality criterion - Name: Quality of the solution and understanding of EIB Group requirements / Weighting: 35
Quality criterion - Name: Network of health care institutions / Weighting: 30
Quality criterion - Name: Reporting methodology / Weighting: 15
Quality criterion - Name: Digital tools / Weighting: 15
Quality criterion - Name: Additional data protection measures / Weighting: 5
Price - Weighting: 30
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 072-170133
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Lot No: 1
Title:

Third Party Administrator (TPA) — Management of HIS Reimbursement Requests and Actuarial Services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
07/09/2020
V.2.2)Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: MSH International SAS
Town: Paris
NUTS code: FR101 Paris
Country: France
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 12 500 000.00 EUR
Total value of the contract/lot: 12 500 000.00 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted

Section V: Award of contract

Lot No: 2
Title:

Administration of Preventive Medicine

A contract/lot is awarded: no
V.1)Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected

Section VI: Complementary information

VI.3)Additional information:

Cancellation of lot 2 as it is necessary to substantially modify the terms of reference and scope for a better alignment with future EIB needs.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: GeneralCourt.Registry@curia.europa.eu
Telephone: +352 43031
Fax: +352 43032100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Tenderers may in the first instance submit any concerns regarding the procurement to the Bank using the contact details under section I.1) of this contract notice.

If tenderers, or other interested parties, believe that the EIB committed an instance of maladministration, (e.g.it has failed to act in accordance with its established policies, standards and procedures, or to respect the principles of good administration), they may lodge a complaint to the EIB Group Complaints Mechanism (see https://www.eib.org/en/about/accountability/complaints/index.htm) within 1 year from the date when the alleged action, decision or omission by the Bank could be reasonably known by the complainant. If unhappy with the outcome, tenderers can seek a review of the EIB Group’s reply to the complaint by the European Ombudsman (see https://www.ombudsman.europa.eu).

Within 2 months of notification of the outcome of the procedure (award decision), tenderers may launch an action for its annulment and/or damages. Any request tenderers may make and any reply from the Bank, or any complaint of maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment nor open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated under section VI.4.1) of this contract notice.

VI.5)Date of dispatch of this notice:
15/09/2020