Services - 453475-2018

17/10/2018    S200

Denmark-Copenhagen: Provision of IT consultancy services to the European Environment Agency (EEA) in the areas of advanced infrastructure operations and Microsoft infrastructure first level support (2 lots)

2018/S 200-453475

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Environment Agency
Postal address: Kongens Nytorv 6
Town: Copenhagen K
NUTS code: DK011 Byen København
Postal code: 1050
Country: Denmark
Contact person: Corina Samson
E-mail: procurement@eea.europa.eu
Internet address(es):
Main address: http://www.eea.europa.eu
Address of the buyer profile: https://www.eea.europa.eu/about-us/tenders
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=4105
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Environment

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of IT consultancy services to the European Environment Agency (EEA) in the areas of advanced infrastructure operations and Microsoft infrastructure first level support (2 lots)

Reference number: EEA/DIS/18/012
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

The EEA seeks to establish framework service contracts with IT consultancy service providers in the areas of advanced infrastructure operations and Microsoft infrastructure first level support. The call for tenders is split into 2 (two) lots.

II.1.5)Estimated total value
Value excluding VAT: 1 850 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for maximum number of lots: 2
II.2)Description
II.2.1)Title:

Advanced infrastructure operations

Lot No: 1
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
II.2.3)Place of performance
NUTS code: 00 Not specified
NUTS code: DK011 Byen København
Main site or place of performance:

Work will be carried out at the contractor’s premises (extramural) or at the EEA premises in Copenhagen (intramural). Travel to other locations may be required on an ad-hoc basis.

II.2.4)Description of the procurement:

Under this lot, the future contractor is expected to provide Advanced infrastructure operations, primarily related to Linux system administrations, for instance:

— Advanced system administration and deployment in a virtualised high availability environment,

— Security measures such as system updates, intrusion prevention and backup/recovery,

— Security procedure evaluation and improvements,

— Management of CMS, relational and NoSQL databases,

— Network management, design and optimisation,

— Management of applications deployed with Docker.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 1 250 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in days: 48
This contract is subject to renewal: yes
Description of renewals:

The successful tenderer(s) will be awarded a framework service contract for an initial period of 12 (twelve) months starting from the date of signature, with the possibility of a maximum of two renewals, the first for a period of 12 (twelve) months and the second for 24 (twenty four) months.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Microsoft infrastructure first level support

Lot No: 2
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
II.2.3)Place of performance
NUTS code: 00 Not specified
NUTS code: DK011 Byen København
Main site or place of performance:

Work will be carried out mainly at the EEA premises in Copenhagen (intramural) and on occasion at the contractor’s premises (extramural). Travel to other locations may be required on an ad-hoc basis.

II.2.4)Description of the procurement:

Under this lot, the future contractor will be requested to provide Microsoft infrastructure first level support, for instance:

— Operate ICT helpdesk services supported by a ticketing system with in person and remote interventions,

— PC management and user administration in a pre-dominant Windows based environment,

— Management and configuration of Windows 7 and 10 based PCs using various software tools,

— Patch management and system updates of the PCs to maintain security and privacy,

— Management and installation of printers, scanners and other peripherals,

— Provide technical support to video conferencing and webinars,

— Support relating to network, server, database and other infrastructure tasks,

— Provide IT training for EEA staff in the software used at EEA, mainly for MS Office and Windows.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 600 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in days: 48
This contract is subject to renewal: yes
Description of renewals:

The successful tenderer(s) will be awarded a framework service contract for an initial period of 12 (twelve) months starting from the date of signature, with the possibility of a maximum of 2 (two) renewals, the first for a period of 12 (twelve) months and the second for 24 (twenty four) months.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

List and brief description of conditions:

As specified in sections 2.2.2.1 of the tender specifications.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 3
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 16/11/2018
Local time: 14:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 19/11/2018
Local time: 10:00
Place:

EEA premises at Kongens Nytorv 6, 1050 Copenhagen K, Denmark

Information about authorised persons and opening procedure:

Representatives of tenderers (1 per tenderer) are allowed to participate in the opening session. They are requested to inform EEA's procurement services in advance and at the latest by 18/11/2018 by e-mail at procurement@eea.europa.eu.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic invoicing will be accepted
VI.3)Additional information:

Tenderers can download the procurement documents and any additional information from the e-tendering website: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=4105. This website will be updated regularly and it is the tenderer's responsibility to check for updates and modifications during the tendering period.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.2)Body responsible for mediation procedures
Official name: European Ombudsman
Postal address: 1 Avenue du Président Robert Schuman
Town: Strasbourg
Postal code: 67001
Country: France
E-mail: eo@ombudsman.europa.eu
Telephone: +33 388172313
Fax: +33 388179062
Internet address: http://www.ombudsman.europa.eu
VI.4.4)Service from which information about the review procedure may be obtained
Official name: General Court
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.5)Date of dispatch of this notice:
05/10/2018