Services - 514673-2019

31/10/2019    S211

Luxembourg-Luxembourg: Actions to extend the Availability and Improve the Quality of Debt-advice Services for European Households

2019/S 211-514673

Contract notice


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Consumers, Health, Agriculture and Food Executive Agency (Chafea)
Postal address: Ariane Building 400, Route d'Esch
Town: Luxembourg
NUTS code: LU00 Luxembourg
Postal code: 2920
Country: Luxembourg
Contact person: Gilda Capuano
Telephone: +352 4301-31669
Fax: +352 4301-33059
Internet address(es):
Main address:
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Other activity: Implementation of the EU Consumer Programme

Section II: Object

II.1)Scope of the procurement

Actions to extend the Availability and Improve the Quality of Debt-advice Services for European Households

II.1.2)Main CPV code
80500000 Training services
II.1.3)Type of contract
II.1.4)Short description:

The purpose of the contract is to provide services aimed at extending the availability and improving the quality of debt-advice services for European households. In particular, in order to allow DG JUST to dispose of the knowledge necessary for further actions in the area of debt-advice, the contractor shall provide within the scope of contract the following:

— a quantitative analysis of the resources needed by debt-advisors, also including a cost-benefit analysis of the impact of debt-advice on over-indebted households,

— organisation of 2 targeted events aimed at fostering the exchange of best practices between debt advice practitioners,

— the organisation and implementation of capacity building events, in total 12, in EU Member States where debt-advice is not adequately provided.

II.1.5)Estimated total value
Value excluding VAT: 900 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
79310000 Market research services
II.2.3)Place of performance
NUTS code: 00 Not specified
Main site or place of performance:

EU Member States.

II.2.4)Description of the procurement:

The call for tender is launched by means of an open procedure. The contractor is expected to provide the research services and to implement the training/workshop activities.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 18
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Consumer Programme

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:

See internet address provided in Section I.3).

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 20/01/2020
Local time: 23:59
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 22/01/2020
Local time: 10:00

Chafea premises, 12 rue Guillaume Kroll, L-1822 Luxembourg, Drosbach Building, meeting room A3/043.

Information about authorised persons and opening procedure:

A maximum of 2 representatives per tender can attend the opening of tenders. For organisational and security reasons, the tenderer must provide the full name and ID or passport number of the representatives at least 2 working days in advance to: The representatives will be required to present the tender reception confirmation generated by e-Submission.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +352 4303-1
Fax: +352 43032100
Internet address:
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

See internet address provided in Section I.3).

VI.4.4)Service from which information about the review procedure may be obtained
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Internet address:
VI.5)Date of dispatch of this notice: