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Luxembourg-Luxembourg: Mobile Telephony Services for the European Investment Bank Group
Section I: Contracting authority
Section II: Object
Mobile Telephony Services for the European Investment Bank Group
The objective of this call for tenders is to award a single framework agreement for the provision of mobile telephony services and associated equipment for the European Investment Bank Group.
The objective of this procurement is to award a framework agreement to a service provider, who will provide the following services:
1) mobile telephone services (including voice and data communications, SMS and MMS, inside and outside of Luxembourg; SMS gateway, etc.);
2) supply of the associated devices (smartphones, tablets, Mobile Wi-Fi hotspots, accessories, etc.);
3) Software services (such as operating and supporting a Mobile Device Management solution and others);
4) administrative services (such as deployment and support, reporting, invoicing, web portal and others).
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Upon request, the written record of the opening of the tenders will be provided to economic operators who submitted a tender.
Section VI: Complementary information
Tenderers may in the first instance submit any concerns regarding the procurement to the Bank using the contact details under section I.1) of this contract notice. If tenderers or other interested parties, believe that the EIB committed an instance of maladministration, (e.g. it has failed to act in accordance with its established policies, standards and procedures or to respect the principles of good administration), they may lodge a complaint to the EIB Group Complaints Mechanism (see https://www.eib.org/en/about/accountability/complaints/index.htm) within 1 year from the date when the alleged action, decision or omission by the Bank could be reasonably known by the complainant. If unhappy with the outcome, tenderers can seek a review of the EIB Group’s reply to the complaint by the European Ombudsman (see https://www.ombudsman.europa.eu). Within 2 months of notification of the outcome of the procedure (award decision), tenderers may launch an action for its annulment and/or damages. Any request tenderers may make and any reply from the Bank or any complaint of maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment nor open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated under section VI.4.1) of this contract notice.