Services - 607384-2021

26/11/2021    S230

Norway-Trondheim: IT services: consulting, software development, Internet and support

2021/S 230-607384

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Miljødirektoratet
National registration number: 999 601 391
Postal address: Brattørkaia 15B
Town: Trondheim
NUTS code: NO Norge
Postal code: 7010
Country: Norway
Contact person: Fredrik Dahl-Hansen
E-mail: Fredrik.Dahl-Hansen@miljodir.no
Telephone: +47 41570621
Internet address(es):
Main address: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/288761
Address of the buyer profile: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/288761
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=313217&B=KGVLIGHT
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=313217&B=KGVLIGHT
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
Environment

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Procurement of a system for handling enquiries efficiently

Reference number: 2020/13261
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

The Norwegian Environment Agency has been experiencing challenges for a while related to how we deal with incoming enquiries from the public. Our strategy states that we must meet users' expectations for simple, efficient, digital services, and further develop user friendly services that simplify and improve contact with us. The current way of working must therefore be improved. After a concept review, we see that there are gains to be had in being more efficient and in our delivery quality by simplifying the system for enquiries for both external users and internal executive officers. We would therefore like to procure a system for handling enquiries more efficiently in the Norwegian Environment Agency.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)
48200000 Networking, Internet and intranet software package
48220000 Internet and intranet software package
48400000 Business transaction and personal business software package
48700000 Software package utilities
72000000 IT services: consulting, software development, Internet and support
72200000 Software programming and consultancy services
II.2.3)Place of performance
NUTS code: NO Norge
II.2.4)Description of the procurement:

The Norwegian Environment Agency has been experiencing challenges for a while related to how we deal with incoming enquiries from the public. Our strategy states that we must meet users' expectations for simple, efficient, digital services, and further develop user friendly services that simplify and improve contact with us. The current way of working must therefore be improved. After a concept review, we see that there are gains to be had in being more efficient and in our delivery quality by simplifying the system for enquiries for both external users and internal executive officers. We would therefore like to procure a system for handling enquiries more efficiently in the Norwegian Environment Agency.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

Can be extended for one year at a time after the original contract duration has expired, in accordance with SSA-L point 5.1.

II.2.9)Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

Experience from previous relevant assignments:

An assessment will be made as to what degree the described comparable reference assignments are relevant for this procurement.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

Tenderers must be registered in a company register, professional register or a trade register in the country where the tenderer is established.

III.1.2)Economic and financial standing
List and brief description of selection criteria:

Tenderers must have sufficient economic and financial capacity to fulfil the contract. Creditworthiness with no requirement for guarantees will be sufficient to meet the requirement.

III.1.3)Technical and professional ability
List and brief description of selection criteria:

Tenderers must have experience from comparable assignments.

Tenderers are required to have an environmental management system that manages how the company sees to relevant environmental considerations connected to the tenderer's activities, products and services.

Tenderers are required to have a quality assurance system that ought to be appropriate, sufficient and effective for the tenderer's activities, products, and services.

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.5)Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 19/12/2021
Local time: 15:30
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date: 07/01/2022
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Norwegian
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

This is an invitation to the prequalification phase. Up to five qualified tenderers will then be invited to submit a tender.

All the contest documents are also attached here.

VI.4)Procedures for review
VI.4.1)Review body
Official name: Oslo Tingrett
Town: Oslo
Country: Norway
VI.5)Date of dispatch of this notice:
22/11/2021