Services - 617270-2019

27/12/2019    S249

Luxembourg-Luxembourg: CATE 2020

2019/S 249-617270

Contract award notice

Results of the procurement procedure


Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission Directorate General for Translation, Unit DGT.R.3 Informatics
Postal address: ARIA Building 400, route d' Esch
Town: Luxembourg
NUTS code: LU000 Luxembourg
Postal code: L – 2920
Country: Luxembourg
Internet address(es):
Main address:
I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

CATE 2020

II.1.2)Main CPV code
48000000 Software package and information systems
II.1.3)Type of contract
II.1.4)Short description:

The purpose of this call for tenders is to conclude a framework contract for a client/server computer assisted translation (CAT) tool and the provision of maintenance, support, consultancy and training services thereto. The CAT tool is expected to be the single application used on a daily basis by translators and support staff to carry out their work.

The CAT tool predominantly used in participating translation services today is a stand-alone application installed on the workstations of translators. It is backed by a number of in-house developed server applications that store and re-use language resources and provide specific languages services. As the CAT tool will interact with a number of existing IT systems, it has to be able to integrate programmatically in this environment. Interoperability through well-documented web-services and the support of open standards are thus key elements of the requirements.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 10 168 000.00 EUR
II.2.3)Place of performance
NUTS code: LU00 Luxembourg
NUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
Main site or place of performance:

Main place of delivery: Brussels, BELGIUM, LUXEMBOURG and other sites of the EU institutions, bodies and agencies.

II.2.4)Description of the procurement:

The EU Institutions produce a total of 6 000 000 pages of content in 24 official EU languages and a number of non-EU languages per year. They work on multiple sites in Brussels and Luxembourg with a staff of about 4 300 translators.

A. Software licences

(a) user licences for server based components of a CAT tool.

The server components should provide features for the management of language resources and the automated pre- and post-processing of translation requests, including the production of relevant reports, collaboration and communication on project level as well as quality assurance and assessment;

(b) user licences for client components of a CAT tool for stand-alone use.

The client components will be used for translation and revision and should be the single point of access to all relevant language resources, in particular translation memory data, machine translation results, terminology and reference material related to a project and enable the cooperation of translators working on a project, project specific communication as well as quality assurance and assessment.

B. Software services

(a) software maintenance services for the CAT tool.

The contractor to whom the FWC is awarded undertakes to maintain the software products covered by this call for tenders in perfect working order;

(b) support services for the CAT tool.

The contractor to whom the FWC is awarded undertakes to maintain helpdesk support services that would ensure the provision of answers to questions related to the functioning of the software or technical issues. Note that most contracting authorities ensure first level, i.e. end user, support in-house;

(c) consultancy services related to the CAT tool.

The contractor to whom the FWC is awarded undertakes to provide all needed consultancy services consisting of advice and expertise not covered by the support services, in particular any work involving informatics developments (software adaptations, integration with the environment, etc.).

Consultancy services may be provided in Brussels and Luxembourg.

(d) training services for the CAT tool.

Training shall be provided at the sites of the contracting authority in Brussels or Luxembourg.

Training shall be addressed to users of the products and to the technicians responsible for support within the contracting authority. The number of participants for each course shall be determined by mutual agreement between the parties at the time of signature of the specific contract.

II.2.5)Award criteria
Quality criterion - Name: The tenders that passed all minimum quality levels are ranked following the formula indicated in the tender specifications with a weight of 60/40 to quality and price / Weighting: 60
Price - Weighting: 40
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2018/S 158-360974
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract


CATE 2020

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: SDL Belgium N.V
Postal address: Vital Decosterstraat, 44
Town: Leuven
NUTS code: BE242 Arr. Leuven
Postal code: B-3000
Country: Belgium
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 12 500 000.00 EUR
Total value of the contract/lot: 10 168 000.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

The EU institutions, bodies and agencies participating in the current call for tenders are: the European Commission (leading institution), the European Parliament, the Council of the European Union, the Court of Justice of the European Union, the European Court of Auditors, the European Economic and Social Committee, the Committee of the Regions of the European Union and the Translation Centre for the Bodies of the European Union.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

You may submit any observations concerning the award procedure to the contracting authority using the contact details provided under point I.1).

If you believe that there was maladministration, you may lodge a complaint with the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see Such complaint does not have as an effect either to suspend the time-limit to launch an appeal or to open a new period for lodging an appeal.

Within 2 months of the notification of the award decision you may lodge an appeal to the body referred to in point VI.4.1).

VI.5)Date of dispatch of this notice: