2) Hardware managed services
(a) data center managed services to provide operational support for scope of existing datacenter and cloud estate;
(b) for servers including but not limited to OS, hypervisor, all storage services, backup, patches, licensing, asset management, capacity management, incident management, configuration management, problem management; etc
(c) data center managed services to provide operational support for scope for future data center and cloud estate;
(d) services for cloud (PAAS/SAAS/IAAS) in private and public cloud;
(e) integration and interoperability in a multi-vendor National Grid ecosystem;
(f) integration with National Grid security operations;
(g) adherence to various regulations including:
— All US Data privacy;
— SOX, FERC (Marketer Separation);
— PCI, GDPR.
(h) infrastructure, performance management, monitoring and secure operations.