Services - 76733-2018

20/02/2018    S35    - - Services - Contract award notice - Open procedure 

United Kingdom-Royston: Customer Relation Management software package

2018/S 035-076733

Contract award notice

Results of the procurement procedure

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
BCH Procurement (Representing The Police and Crime Commissioners for Bedfordshire, Cambridgeshire and Hertfordshire)
N/A
Royston Police Station, Melbourn Street
Royston
SG8 7BZ
United Kingdom
Contact person: Chris Wain
Telephone: +44 1438757982
E-mail: christopher.wain@bedfordshire.pnn.police.uk
NUTS code: UKH

Internet address(es):

Main address: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/29016

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/29016

I.2)Information about joint procurement
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Public order and safety

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Contract for the provision of a Customer Relationship Management System (CRM) and Content Management System (CMS)

Reference number: I-4-0401-17
II.1.2)Main CPV code
48445000
II.1.3)Type of contract
Services
II.1.4)Short description:

Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS).

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 750 000.00 GBP
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
30200000
48783000
72212445
72212783
II.2.3)Place of performance
NUTS code: UKH
Main site or place of performance:

MK43 9AX.

II.2.4)Description of the procurement:

Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS) for Bedfordshire, Hertfordshire and Cambridgeshire Police.

II.2.5)Award criteria
Price
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Attached as document.

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 203-418680
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Title:

Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS)

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
12/12/2017
V.2.2)Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Provident CRM
Provident CRM
3rd Floor 7 Exchange Place, IFSC
Dublin
1
Ireland
E-mail: gary@providentcrm.com
NUTS code: UKH
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 353 888.00 GBP
Total value of the contract/lot: 353 888.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
The High Court of Justice
Strand
London
WC2A 2LL
United Kingdom

Internet address: https://www.judiciary.gov.uk/

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
Joint Procurement Unit for BCH
Royston Police Staiton, Melbourn St,
Royston
SG8 7BZ
United Kingdom
E-mail: ProcurementEnquiries@herts.pnn.police.uk
VI.5)Date of dispatch of this notice:
19/02/2018