Services - 93247-2017
14/03/2017    S51

Belgium-Brussels: Provision of a call centre facility for the Council of the European Union

2017/S 051-093247

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Council of the European Union, secrétariat général
Postal address: rue de la Loi 175
Town: Bruxelles
NUTS code: BE10 Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
Postal code: 1048
Country: Belgium
E-mail: tendering@consilium.europa.eu
Telephone: +32 2-2818062
Fax: +32 2-2800262
Internet address(es):
Main address: https://tendering.consilium.europa.eu
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of a call centre facility for the Council of the European Union.

Reference number: UCA-PRQ 15/076.
II.1.2)Main CPV code
79512000 Call centre
II.1.3)Type of contract
Services
II.1.4)Short description:

Within the General Secretariat of the Council of the European Union's crisis management and business continuity policy, the aim is to provide a call centre facility that, following a declaration of disaster, will be able to act as a kind of 'casualty bureau' for the purpose of collecting information on potential victims of the crisis.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 154 000.00 EUR
II.2)Description
II.2.2)Additional CPV code(s)
79430000 Crisis management services
II.2.3)Place of performance
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
II.2.4)Description of the procurement:

Within the General Secretariat of the Council of the European Union's crisis management and business continuity policy, the aim is to provide a call centre facility that, following a declaration of disaster, will be able to act as a kind of 'casualty bureau' for the purpose of collecting information on potential victims of the crisis.

II.2.5)Award criteria
Price
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 097-173068
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
28/09/2016
V.2.2)Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractor
Official name: Sungard Availability Services (Belgium) N.V. (first in the listing)
Postal address: De Kleetlaan 12b
Town: Diegem
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
Postal code: 1831
Country: Belgium
The contractor is an SME: no
V.2.3)Name and address of the contractor
Official name: in2communication N.V., in association with IPG Contact Solutions (second in the listing)
Postal address: Woluwelaan 158
Town: Diegem
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
Postal code: 1831
Country: Belgium
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 154 000.00 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 43031
Fax: +352 43032100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

any appeals must be lodged with the General Court within 2 months of the plaintiff being notified or, failing this, of the date on which it became known to them. Lodging a complaint with the European Ombudsman neither suspends this deadline nor creates a new deadline for appeals.

The time limits are extended on account of distance by a set period of 10 days, whatever the relevant party's usual place of establishment or domicile.

VI.4.4)Service from which information about the review procedure may be obtained
Official name: Council of the European Union, secrétariat général, DGA 4 — unité de coordination des acquisitions (UCA)
Postal address: rue de la Loi 175
Town: Bruxelles
Postal code: 1048
Country: Belgium
E-mail: tendering@consilium.europa.eu
Telephone: +32 22818062
Fax: +32 22800262
Internet address: https://tendering.consilium.europa.eu/
VI.5)Date of dispatch of this notice:
02/03/2017