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Dienstleistungen - 50626-2023

25/01/2023    S18

Norway-Oslo: Health services

2023/S 018-050626

Contract award notice

Results of the procurement procedure


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Oslo kommune v/ Helseetaten
National registration number: 997 506 499
Town: Oslo
NUTS code: NO081 Oslo
Country: Norway
Contact person: Omar Attique
Telephone: +47 21802180
Internet address(es):
Main address:
Address of the buyer profile:
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Procurement of response centre services and the accompanying response system

Reference number: 20/14502
II.1.2)Main CPV code
85100000 Health services
II.1.3)Type of contract
II.1.4)Short description:

Oslo Municipality c/o Agency for Health, hereafter called the contracting authority, invites tenderers to a negotiated procedure in two stages for the procurement of response centre services and the accompanying response system. The response centre services consist of response services, turn-out services, and equipment logistics and user support service, which together with the accompanying response system, make up a uniform and continual response centre that supports Oslo Municipality's overall goal of increased safety, mastering, and activity for inhabitants.

II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
30237475 Electric sensors
31625200 Fire-alarm systems
33100000 Medical equipments
33180000 Functional support
33195000 Patient-monitoring system
33196000 Medical aids
35121100 Buzzers
35121700 Alarm systems
35125100 Sensors
38431200 Smoke-detection apparatus
44521120 Electronic security lock
48000000 Software package and information systems
48814200 Patient-administration system
48814500 Casemix system
72212211 Platform interconnectivity software development services
79711000 Alarm-monitoring services
85000000 Health and social work services
85141000 Services provided by medical personnel
85323000 Community health services
II.2.3)Place of performance
NUTS code: NO081 Oslo
II.2.4)Description of the procurement:

Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching the goal and supporting the work of providing good health and care services for inhabitants (service users) is to use welfare technology systems and services. Response centre services are a prerequisite for achieving the goals of welfare technology.

The contracting authority, in collaboration with a private supplier, currently provides response centre services for approx. 10,000 service users of welfare technology (safety-creating technology), split between 15 city districts and the Agency for Nursing Homes (SYE), with the accompanying geographical spread in Oslo Municipality. This contract is, in addition, open to the Agency for Welfare (VEL) and the Agency for Children and Families (BFE) in Oslo Municipality using the contract.

The response centre services and the accompanying response system make up a uniform and continual response centre consisting of:

- response service staffed by health professionals

- turn-our service with health professionals and vehicles

- equipment logistics and user support service with staff and vehicles

- response system that supports the response centre's work processes and communicates with existing and future welfare technology, and is integrated with the municipality's systems

II.2.5)Award criteria
Quality criterion - Name: Assignment comprehension / Weighting: 25
Quality criterion - Name: Solution functionality / Weighting: 20
Quality criterion - Name: Privacy and information security / Weighting: 15
Quality criterion - Name: Risk / Weighting: 10
Price - Weighting: 30
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2022/S 075-206161
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1

Procurement of response centre services and the accompanying response system

A contract/lot is awarded: no
V.1)Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)

Section VI: Complementary information

VI.3)Additional information:

The contracting authority only received one tender in the competition. The submitted offer was rejected due to it exceeding the Contracting Authority's fixed budget for the procurement, cf. the Public Procurement Regulations § 24-8 2 (d).

Since no tender offers were received that were within the Contracting Authority's fixed budget, the contest is hereby cancelled, cf. the Public Procurement Regulations § 25-4 (1).

VI.4)Procedures for review
VI.4.1)Review body
Official name: Oslo Tingrett
Postal address: C. J. Hambros plass 4
Town: Oslo
Postal code: 0164
Country: Norway
VI.4.4)Service from which information about the review procedure may be obtained
Official name: Kofa
Town: Bergen
Country: Norway
VI.5)Date of dispatch of this notice: