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Belgium-Brussels: Helpdesk and Other Support Services to the EURES Portal
Section I: Contracting authority
Section II: Object
Helpdesk and Other Support Services to the EURES Portal
Freedom of movement of workers is a fundamental right granted to the citizens of the Union by Article 45 of the Treaty on the functioning of the European Union (TFEU).
EURES is a co-operation network between the European Commission, Public Employment Services (PES) of the EU and EEA Member States, Switzerland, and their partners. EURES contributes to the good functioning of the European labour market by facilitating freedom of movement for the workers within the Union, by reducing bottlenecks on the European labour market, and by improving labour market transparency.
The network provides part of its services via the EURES Portal and other associated ICT tools.
The purpose of the call is to provide a helpdesk service to give help and assistance to users of the EURES Portal, including members of the EURES network. The role of the EURES helpdesk is to provide quick and accurate answers to information requests from jobseekers, employers and other users on job mobility issues in general.
Please note that the framework contract will apply in Brussels but also wherever the new European Labour Authority takes siege.
The purpose of this call is to assist European Coordination Office (ECO) to provide horizontal support to the EURES network and thereby to improve the quality and quantity of EURES services on the ground throughout the Union and the EEA and Switzerland in line with the EURES legal basis.
The EURES network is a cooperation network designed to facilitate the free movement of workers within the EU 28 countries and Switzerland, Iceland, Liechtenstein and Norway.
The network is composed of the European Coordination Office (ECO), the National Coordination Offices (NCOs) and EURES member and partners. The latter may include Public Employment Services (PES), Private employment services (PRES), trade unions, employers' organisations and other relevant actors in the labour market.
The network includes around 1 000 EURES advisers working on transnational and cross-border mobility issues in cooperation with other EURES staff (managers, advisors and other staff involved in delivery of EURES services). The human network is complemented by the EURES Portal providing access to job vacancies, a CV online database and user-friendly means of accessing comprehensive information needed for employers, jobseekers and job changers willing to recruit/be recruited from abroad.
The helpdesk replies to all kinds of enquires relating to the services provided on the EURES Portal, including the Extranet section, as well as to the services provided on the European Job Days web site. The helpdesk also replies to general questions on practical aspects of job mobility within Europe
As the exact scope, quantities and timing of these tasks may vary over time, the Commission intends to conclude a Framework Contract. Within this Framework Contract, the supply of specialised services and products will be subject to the Specific Contracts or Order forms in accordance with the Framework Contract.
One renewal, for 24 months
EaSI - EURES
Section III: Legal, economic, financial and technical information
See procurement documents.
Section IV: Procedure
27 Rue Joseph II
1 authorised representative of each tenderer may attend the opening of tenders, duly mandated by letter. Tenderers who wish to attend the opening session have to inform by e-mail: EMPL-VTemail@example.com and specify the name of the person who will attend the opening, at least 2 working days in advance.
Section VI: Complementary information