Diensten - 494493-2018

09/11/2018    S216

United Kingdom-Warrington: Telecommunications services

2018/S 216-494493

Contract award notice

Results of the procurement procedure


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Your Housing Group
Postal address: 602 Aston Avenue, Birchwood
Town: Warrington
Postal code: WA3 6ZN
Country: United Kingdom
Contact person: Susan Duncan-Wood
E-mail: Susan.Duncan-Wood@yourhousinggroup.co.uk
Telephone: +44 7458062841

Internet address(es):

Main address: www.yourhousinggroup.co.uk

Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA33473

I.2)Information about joint procurement
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Housing and community amenities

Section II: Object

II.1)Scope of the procurement

YHG Procurement of Mobile Telephony Services

Reference number: 2018/S 125-285664
II.1.2)Main CPV code
64200000 Telecommunications services
II.1.3)Type of contract
II.1.4)Short description:

Your Housing Group is seeking to source a single service provider who can:

— supply mobile user hardware, smartphones and tablets,

— provide connections with full coverage and network capacity across our whole estate, North West, Yorkshire and Midlands,

— facilitate a roll-out of new hardware and SIMs to all users, circa 800, across several locations within 28 days from contract award,

— design and deploy appropriate solutions in locations where colleagues have experienced significant lack of service, both in building and certain geographies,

— offer the ICT teams innovation & insight, helping them to provision, agile pioneering and creative Working Better solutions.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 1 800 000.00 GBP
II.2.2)Additional CPV code(s)
32250000 Mobile telephones
64212000 Mobile-telephone services
II.2.3)Place of performance
Main site or place of performance:


II.2.4)Description of the procurement:

Your Housing Group is a new generation of housing provider, with over 28 000 homes across the North West, Yorkshire and the Midlands we are currently implementing a major transformation programme transforming our entire operation to digital. This programme, Working Better is supported by the ICT team by the provision of modernised and improved technologies to support our pioneering and creative workforce for more agile, efficient and effective ways of delivering our services.

The main focus of this procurement is for the Contracting Authority, (YHG) to source a single service provider who can offer a solution that provides user hardware and connections with sufficient voice and data capacity and coverage across the entire geography to allow all our Agile Workers, who have mobile phones, tablets/laptops, the flexibility to work on the move and be genuinely mobile and agile.

The selected service provider will be expected to employ the latest technologies and developments to add value and to support the Contracting Authority in delivering its short and potentially medium and long-term vision. The successful partner will be able to not merely provide handsets and SIMs, but can also demonstrate significant capabilities and expertise in delivering and supporting all elements of telecommunications that an Agile workforce demands. They need to be willing and able to innovate and problem solve, working alongside ICT to design solutions for any locations, in building or geographies where YHG have significant lack of service. This will be a topic for Dialogue, based on case studies of our current problem sites.

The current estate comprises: circa 1 200 connections, 300 Voice Only, 600 Voice and Data and 300 Data connections, hardware is in the main: Samsung A5 and A3, Nokia entry level phones, Samsung Tab Actives and DO SIMs in HP Elitebooks. (NB Laptop provision is out of scope of this procurement) Providing a data only SIM to all laptop users circa 600 is an aspiration and may be within scope, should that not be cost prohibitive.

The size of the estate may flex somewhat depending on changing size of the organisation and the YHG preferred method of managing connections is that numbers are not re-used, therefore a minimum term per SIM is not a optimal solution.

YHG IT Service Team would prefer the proposed solution/service provider to offer implementation services that provide a seamless roll-out and migration to users, which has minimal impact on YHG employees and operations, enabling YHG to operate business as usual during any transition phase. Given the criticality of mobile communications, roll-out and transition will be a topic for Dialogue.

YHG IT Service Team require a fully supported service which provides them with a single point of contact for both fault reporting and customer support. They require the ability to log calls 24/7 and would prefer the ability to self-serve via a portal for day-to-day management of the estate, and billing/usage enquiries.

Given the timescales for the implementation and the criticality of mobile communications for Agile Workers and the degree of change taking place across the business we are seeking an established and referenceable solution that we can be confident will meet our requirements.

Total contract value is expected to be between 1 800 000 GBP and 2 600 000 GBP depending on the chosen solution, the useful lifecycle of the hardware provided, any increase/decrease in connections and usage and the length of the contract which may be between 2 and 6 years duration.

II.2.5)Award criteria
Quality criterion - Name: Network — Coverage and capacity / Weighting: 20 %
Quality criterion - Name: Network — Case studies / Weighting: 10 %
Quality criterion - Name: Service — Implementation / Weighting: 17.5 %
Quality criterion - Name: Service — On-going Mgmt / Weighting: 17.5 %
Quality criterion - Name: Service — Social value / Weighting: 5 %
Quality criterion - Name: Terms and conditions / Weighting: 12.5 %
Price - Weighting: 17.5 %
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2018/S 125-285664
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Vodafone
Postal address: Vodafone House, The Connection
Town: Newbury
Postal code: RG14 2FN
Country: United Kingdom
Telephone: +44 7500227551
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 2 600 000.00 GBP
Total value of the contract/lot: 1 800 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

The Contracting Authority reserves the right to cancel the procurement and not to proceed with the award of any contract at any stage of the procurement process and/or to award only part or parts of any contract. Save for any mandatory periods, the timescales indicated in this notice are indicative and the Contracting Authority reserves the right to amend the same.

Note: to register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=194532.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last-minute problems.

(MT Ref:213847)

VI.4)Procedures for review
VI.4.1)Review body
Official name: Your Housing Group
Postal address: 602 Aston Avenue, Birchwood
Town: Warrington
Postal code: WA3 6ZN
Country: United Kingdom
Telephone: +44 1925592788
VI.4.2)Body responsible for mediation procedures
Official name: Centre for Effective Dispute Resolution
Postal address: 70 Fleet Street
Town: London
Postal code: EC4Y 1EU
Country: United Kingdom

Internet address: www.cedr.com

VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: