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Finland-Helsinki: Customer Support Service for the ECHA Information Desk
Section I: Contracting authority
Section II: Object
Customer Support Service for the ECHA Information Desk
The purpose of the service contract is to have a customer support team to staff the ECHA Information Desk and deliver the following services: registering, ‘encoding’ and distributing of questions that arrive at the Agency, staff the switchboard, register and dispatch the postal mail and other similar activities.
Open call for tenders to select a single service provider to establish a direct contract.
The contract resulting from the award of this call for tenders will be concluded for at most 48 months (2 + 1 + 1 years).
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Tenders will be opened remotely.
A maximum of 2 representatives per tender may attend the opening session. Connection details for the teleconference will be communicated to the representatives.
Section VI: Complementary information
By virtue of point 11.1(e) and point 11.4 of Annex I to the Financial Regulation ECHA reserves the option to launch a negotiated procedure with the contractor chosen as a result of the present call for tenders for new services consisting in the repetition of similar services, during the three years following the signature of the original contract.
Tenderers and participants in this procurement procedure are informed that for the purposes of safeguarding the financial interests of the Union, their personal data may be transferred to internal audit services, to the European Court of Auditors, to the financial irregularities panel or to the European Anti-Fraud Office (OLAF),and between authorising officers of the Union bodies, the Commission and the executive agencies. The contracting authority and OLAF may also check or require an audit on the implementation of the contract resulting from this procurement procedure.
You may submit any observations concerning the award procedure to the contracting authority indicated under Heading I.1. If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within two years of the date when you became aware of the facts on which the complaint is based(see http://www.ombudsman.europa.eu). Such complaint does not have as an effect either to suspend the time limit to launch an appeal or to open a new period for lodging an appeal. Within two months of the notification of the award decision you may lodge an appeal to the body referred to in VI.4.1.